Booked a double room and was told they had none and put in a twin room which I would not have booked

Friendly welcoming staff, clean comfortable room.

Tired hotel, badged as Newcastle but around 7 miles outside. Disappointing that food closed at 9.30 with no room service available. No options to eat within walking distance. Having stayed at 10 other village hotels this is the worst by far and in need of a makeover.

Brilliant as always

Clean cmofortable room.

Good bar

Al services great

I stayed in a basic room for an overnight stay. Room was mostly cleaned well but their was

Staff were very helpful. Restaurant had good selection and service was good. Staff I. Starbucks very helpful and friendly.

Wonderful stay. Plenty of parking space. Good for a chilled weekend as well as nightlife. Staff were wonderful

Hotel and facilities good but I message late last night because of the disturbance coming from above and I didn’t get a response which resulted in very little sleep. Reception staff excellent. No phone in the bedroom to call down about the disturbance and didn’t want to bring children down at that time

The staff here are so friendly - var is great, really enjoyed the darts, room was cosy and quiet

Not enough staff serving waited quite a while to be served.more interested in serving regulars 1st.also tried to clear my table while i was getting served and partner was at toilets. Very expensive aswell.

Room was fine, but ridiculously dark. Badly designed, obviously by someone who doesn't need to use the shower- which was low water pressure and cold.

We booked a family room,with double sofa bed, the room size was adequate and beds were comfortable.i would have liked the option to add an extra pillow to the bed, no spares in room. The room didn’t feel as if it had been well cleaned, we found someone’s bra on the floor. Tea a coffee facilities were basic and cups needed to be washed, definitely an area which needed addressed. No fridge in room, this would have been a welcome addition, with having children. It’s a self check in reception desk, I wasn’t a fan of this,someone did come out to assist found the girl quite abrupt. Leisure facilities were good, staff there helpful.

The staff were excellent, very friendly and helpful. All departments were exceptionally pleasant and professional. The rooms were clean and comfortable. My only slight concern is that the room locks are slightly temperamental. Very good value and will be back

Clean room

All good. Staff professional

Well managed professional hotel that’s always clean and tidy. Very comfortable with lots of facilities

Room heating not working on arrival & room was very cold, took 1 day for them to supply portable heater to heat the room.