This was undoubtedly a fantastic hotel in the past, but it has seen better days. Very much due a refurbishment - e.g. the paint in the bathroom was peeling because the shower water constantly hits the wooden window frame.
The staff try to provide a 5 star service, but there aren't enough of them which means we were often kept waiting, e.g. checkin took almost half an hour while the guest in front of us was given champagne and told all about the hotel. That's lovely, but not for the people behind them who just want their room.
Breakfast was superb - excellently cooked, and great buffet and cooked to order options.
Dinner was a huge disapointment. We got there early and the starter was absolutely excellent. But then it got busy and our main courses were poor (overcooked and under-flavoured), and service was non-existent. After half an hour waiting for the waiter to come back to take a drinks order, we went to the bar to get our own drinks.
The hotel has all the signs of having great potential, but it needs a refurb, and it needs the staff to provide the service they have the bandwidth for.
