Rating & Review Keseluruhan Holiday Inn Express & Suites MESQUITE by IHG, an IHG Hotel

The staff was very amenable and the breakfast choice was outstanding.

The staff were incredibly friendly. Luz, an employee at the front, was quick to assist me in a challenge that arose. Her customer service was exceptional!

We are usually very happy with Holiday Inn Express. However, this was a different story! First, we chose a room with a sleeper couch for our kids and were only allowed two additional pillows (told that was “hotel policy?). Second, we didn’t have our room cleaned the first day, but called while we were out and asked for clean towels. We were told that we would have to stop by the front desk upon our return. When we returned (at 9pm) we asked for clean towels. We were told that we would have to bring down our dirty towels first (what?!?). Third, on our third day, my husband asked for an omelet at the breakfast buffet (they had run out). It was was 9:48am, and was told that because it takes 10 minutes to make an omelet, she would not make an additional omelet. Fourth, I used the gym and found a moldy ceiling tile that was leaking and causing a gross wet spot on the floor. When asked how my stay was going, by the front desk attendant, I shared my concerns. She did offer apologies and gave me a free drink out of the cooler. A general lack of hospitality is a sad commentary on a hotel, but that’s what we experienced.

Clean

Great stay

Great

Clean

it was an amazing day. Will work again soon.

We stay here often when in the area. They have great breakfast options, the change a little every day. Pool is a little small but do able. Small laundry room, you need quarters for this but the hotel doesn’t have them. Room was good. Staff were great. There was a parking issue late one night but nothing the hotel can really do about that.

Convenient

Nice staff. The air conditioner was leaking leaving a wet spot on the carpet. The fixtures in the washroom needed repair. Dated building. The breakfast provided was very good. An okay place if just staying overnight.

The floor

Very relaxing

It was nice having a 2nd room with the couch in it.

The room was clean and bed was comfortable. The bathroom was clean with fresh towels. The only problem was there were not enough towel racks to hang up wet towels. Also I take baths and the soap dispensers are too high to reach while sitting in the tub.

Great place for my family!

Great for a quick stay

Es ambiente relajado

Bed was super comfortable. Did get charged one extra night and still fighting with customer service about it to get my money back.

Very close to 635 interstate.. nice hot breakfast, great coffee, friendly staff.. my room had a fresh scent not stale smelling like many hotels. Would definitely stay here again.