Firstly, the staff in this hotel were so friendly and helpful at reception and in the bar and restaurant areas. We stayed mid week so we had the pool to ourselves every time which was just fab for the kids. The hotel is close by to so many places for activities for children and if wanting to venture further for food and drink there are loads to choose from within close proximity.

Good parking area and breakfast. We are glad that they dog friendly. Although the main picture of the hotel is not the entrance of the hotel so it was confusing on arrival. Otherwise all is good.

Uncomfortable environment

We had a wonderful 4-night stay at Novotel Milton Keynes. The staff, especially the reception team, were incredibly welcoming, friendly, and always happy to help, which made us feel at home from the moment we arrived. Our room was spotless, quiet, and very comfortable, with excellent air conditioning and all the amenities we needed, including a kettle, tea and coffee facilities, and an ironing board. The spacious bathroom with a bathtub was especially appreciated after a long journey. We also really appreciated the free, secure parking, which gave us peace of mind. It allowed us to explore the city in the evenings and return safely at night. The intercom system at the entrance was efficient, and the staff were always quick to let us in, making us feel safe and well looked after. We enjoyed our stay so much that we extended it by an extra night because my daughter wanted more time to relax. She loved swimming in the pool, and the breakfast was excellent, with a wide variety of delicious options. We didn’t get the chance to try dinner this time, but we’ll definitely do that on our next visit. Thank you to the entire team for making our stay so enjoyable. We highly recommend Novotel Milton Keynes and look forward to returning!

The rooms are nice and big, and the staff are friendly and helpful. I've stayed here a couple of times as its a good location and easy to travel around the city.

The rooms could do with a freshen up,very old decor outdated and tatty. Nice touch with kids area but had been graffitied. Not helpful there was a known road closure we were not informed of, took 20 mins to locate. Hotel should of informed us of this.

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Due to unforseen reasons we were not able to visit and stay in the hotel, but they were not understanding as we have asked to move the dates not even asked for a refund!!

We only stayed one night to break up the journey from Dover to Glasgow. We had a family room with a double and sofa bed. The room was very spacious. They have a swimming pool which also offer swimming lessons which I found really good. Only issue we couldn’t get the tv working in our room.

Nice pool & breakfast

Needed an escape from the London heat, and the price was affordable for inclusive breakfast, swimming pool and free parking. On arrival the staff was lackluster, but I guess we were all feeling the heat. I was caught off guard that we had to book a pool session and it only lasted 45 mins. I guess it was a busy time but still found it highly unusual. The room was clean and spacious with all basic amenities. The hotel is less than 5 mins to the main shopping area. Free parking after 6pm for those looking to grab an evening meal away from the hotel. Another 12 mins drive will find you at the MK stadium with more restaurants and shopping. Breakfast was excellent and there was variety. Although the hotel was booked up, there was onsite parking for everyone.

Lovely room, problem with rowdy teens partying in nearby room. Similar issue with rowdy behaviour in the pool, making my wife and I uncomfortable. Other than that, lovely hotel.

Free parking, swimming pool, spacious rooms with the bonus of connecting rooms as my daughter and her family and myself both booked rooms worked out great for us. Breakfast was great, children loved the make your own pancakes in particular! Would 100% visit again. Thankyou for a wonderful stay

Pool use rationed to 30 minutes - understand it is small but then say this before a customer books. Be honest! Bed comfy but not made properly, TV smaller than I expected for room size. Theft proof hairdryer cable too short to reach mirror. Upgrade for Hotels.com Platinum users denied despite space being available (which they can do so no complaints here - just disappointed and advise others to book elsewhere when an auto upgrade typically less of an issue that it clearly was here). Part of bar area closed - no reason. Main menu only available outside property though lots of kids menus available in bar area (odd!).Tried to recruit me to their loyalty scheme. No issues with friendly reception team but advised by Hotels.com that they also had problems reaching the property when they tried to call them up. Absolutely not worth a claimed rack rate of over £185GBP. Sad as Novotel normally OK...but this has put me off their brand. As a Platinum user I expected much more than this. Whilst they were within their rights at all times they just did not go that extra mile. Had they done so I would have spent more and stayed in to eat and drink. Because of this I did not. The manager's decision not to look after a very regular hotel user cost them money. This could easily have been a very positive stay. It wasn't.

Very low toilets,,I wonder how people with disabilities use them and able to stand up!! Terrible,,you would think they designed the loos for little kids!

It was ok . However i was disappointed their swimming pool. Too much chemical in the water and it was too stingy when water splashed into my eyes. Bed sheets had stain marks and asked to change it. I requested for cleaning room next day but did not clean.

Nice

We enjoyed our stay here, it’s in a good location, the hotel is clean and well kept but most of all the staff are so friendly and helpful. It’s excellent value too and the breakfast was perfectly decent and kids eat free with a paying adult.

Easy check in, very reasonably priced for the room.

Good service and good value.which is why we stay there again