Good location

I stayed at Novotel Milton Keynes from 6–8 March 2026 (Room 229) and my experience was extremely poor and unacceptable for a 3-star hotel. My experience: • Night staff behaviour: When I requested assistance or a fan during the night, three male night staff were dismissive, silent, and stared at me, which was intimidating and made me feel harassed. • Ignored communications: I sent a WhatsApp message around 2:30 a.m. asking for help, which appears to have been deleted or ignored by staff. • Privacy breaches: Management referenced my friends’ room (Room 117) when discussing my stay, and housekeeping entered my room without my consent, which is a serious violation of privacy. • Misleading in-room information: The room sheet stated I could purchase drinks during the night, but staff failed to provide assistance or offer alternatives. • Unfulfilled requests: Despite requesting a fan at night, it was not delivered when requested, causing discomfort. Hotel responses: • The hotel refuses to refund in full • Their emails included contradictory statements: initially claiming the fan was provided and that “another guest from the same room” requested one later, then claiming the fan went to Room 117 and my request was in the morning. I was the only guest in Room 229, so the “other guest” claim is false. • The hotel also tried to justify refusing a full refund by claiming a mattress was left wet after check-out and noting that I extended my stay. Neither of these points is relevant

Clean room. Staff friendly and helpful. Swimming pool available but have to book only 30min. Enjoyable breakfast.

Room was tired but adequate. I used the whatsapp as indicated to try and get some support with the appalling noise levels from other guests, as there was no phone, and I was a solo traveller with a child, so unable to go to the desk in the middle of the night. No answer, no support, minimal sleep. Other guests at breakfast had also had no sleep due to guest noise

Room very clean

Welcoming staff

Very clean and staff very helpful

Good room, but the food and bar were over priced.

Clean room and spacious enough room, friendly staff, benefit of having access to very small but still pool and sauna, good breakfast, nice lounge.

The positives: big room, bed mostly comfortable, free parking; reasonable bar prices; decent breakfast. The negatives: although big, room was horrible with tatty, ageing flat-pack wooden furniture and a bathroom made from preformed plastic units. Staff not particularly helpful - I asked for an additional duvet and was given a separate duvet and cover. The whole hotel has the feel that they’re doing the absolute minimum possible. I asked for an extra duvet and when it arrived, the staff member asked me if I was okay to put the duvet in the cover myself, I don’t start at a hotel to do that.

Room quite dated but clean. Swimming pool small but again was clean and does the job of course! Breakfast had a good range, quite busy but overall we would stay again!

Great staff and really nice food. Thank you

good parking, good food, nice (if small) pool

Room was ok, quite dated and could do with a refresh but clean overall. There was a party on and kids were running up and down the corridors screaming until the early hours.

Check in process was flawless and room was great. Staff were friendly and courteous.

Clean room and staff

Very clean, very comfortable bed, buffet food was brilliant. We loved our stay.

Yes, it was clean, great use of the swimming pool.

Yes

Yes,and the customer service was great.