The greeting at reception set the tone for the stay. The car park situated next to the hotel had always been free but was now chargeable. Rather than helping with this, the receptionist didn't even look up just said download the app and sort it out then I will check you in. This was time consuming and annoying that you couldn't just use Ringo had to download something completely different. Then came the check in. It was all done on a screen and took forever for the receptionist to do anything. He eventually spun a tablet round to me and said "fill this in". I asked if there was hand sanitiser as I am sure that screen is used multiple times a day. He said "no, but when you are done, if you insist on cleaning your hands the bathroom is down there". Unsanitary in my opinion. Gave me my room key and asked if I had stayed before and I confirmed i had. He smirked at me and said "so you'll know how to get to the 4th floor" - dismissed me and went on to the next person. The bathroom had empty shower gel and shampoo containers so the room clearly hadn't been checked. It was up in the eaves of the hotel with the window open. All you could hear were pigeons and then later trucks, people, basically loads of noise. At night the pigeons were scratching around the room so all you could hear was that, hard to sleep. The blind didn't work, so had to try and roll it manually. It was definitely not a luxury experience even though I stayed in an "executive suite". Receptionist was unhelpful .