Rating & Review Keseluruhan Best Western Grand Hotel Guinigi

Location 2km outside of Lucca, so 20min walk max. Lots of space at the hotel.

I got this hotel as alternate solution provided by Tour operator due to canceled reservation of different hotel. Hotel is located outside of Lucca - in the middle of nowhere. Not good for travelers without a car. No free water at the rooms even if it's rated as four stars hotel. It's a shame that a hotel is not providing it for free when a room costs nearly 180€/night. I even think that for a four stars rated hotel it should work on a few details. For me it is currently not a four stars hotel.

Very good accommodation and excellent restaurant.

Good one stay before travelling g on to airport

We stayed in a suite. When we arrived the room had not be aired. once windows balcony door opened it was fine. We had booked twin beds so when we entered room and found double we discussed with front desk and they had this sorted out and 2 x drink vouchers. It took another 40 minutes before we could get back into room and the bar was not open until 5pm which was 3 hours away. we were told there was a vending machine with cold drinks. our stay was for 6 nights and during this time the sheets were not changed, something we are not used to in Italy. Would have expected at least one change after 3 days. Breakfast was good but difficult to get proper coffee (not out of machine) as staff who took room number (if anyone was there to do so) didn't ask unless you asked. Also one day there were not plates left to put breakfast items on. On the Friday we got back from a trip out and went to vending machine in Hotel and there was no still water. I went to front desk and asked about this and what appeared to be a manager said the bar opens at 5pm to which i said i knew (again a couple of hours away from that) and he offered water bottles that were hot. 2 days later the vending machine had not yet been refilled. we headed for the supermarket! Overall staff at front desk were quite helpful but the stay could have been so much more comfortable if there had been a smoother operation in place especially with a hotel group this size. just rather disappointing.

Det bedste hotel indtil videre. Super god service. Vi blev gratis opgraderet til en suite ved ankomst på størrelse med en lille lejlighed, med stor stue, stort bad med spa og bobler, samt stort soveværelse med Queen size bed❤️❤️

Clean, but extremely faceless and undecorated room interiors

Great hotel with stunning views from the rooms!

Big rooms. Staff was very friendly. But the AC didnt work well in our rooms. We had to change 1 room. The other didnt get a temp below 26 degrees C. Parking and location is very convenient

Accueil très froid , salle de bain avec moisissures, et pour couronner le tout alerte incendie à 2h30 du matin ( le 28 juillet 2024 )… une seule personne la nuit pour gérer et qui a mis une bonne demi heure à arrêter le système en appelant qqn … il nous dit ensuite que tout est ok mais ça ressonne juste derrière … et bien sûr aucune excuse le lendemain au moment du check-out …

Hotel rinnovato, bel design, personale gentilissimo, pulito, vicino al centro

Beautiful hotel with beautiful style ….the hall of the hotel is gorgeous .Spacious room and very polite staff

Ottimo appartamento per 4 Albergo funzionale

Deludente, lontanissimo dal centro, ci sono biciclette ma non c'è pista ciclabile. Quindi la bicicletta è pericolosa. Hotel stile americano senza anima, bagno non manutenuto. Colazione mediocre. Rapporto qualità prezzo pessimo.

Ok!

Frühstück hatte kein 4 Sterne Niveau

Als Kurzaufenthalt geeignet im Zuge des Besuches von Lucca.

Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!

Hotel stupendo con una colazione pazzesca Peccato che sia isolato dalla città e ci sia poco niente attorno ma col bus si colma questa mancanza

Parking