Rating & Review Keseluruhan Homewood Suites Southwind - Hacks Cross

The staff were friendly and helpful we loved ms Betty thank you for a wonderful stay can't wait to see you again.

3 nights stay at the hotel. 2 nights no A/C in Memphis. Area hotels were booked due to basketball tournament. Finally switced rooms the night before we left. Maintenance tried to service the unit to no avail. Breakfast crew were very nice and the food was good. Denise kept our spirits up and was extremely pleasant our entire visit. We were given a refund for 1 day but I feel it should have been for 2.

Disaster from the time we arrived. First room had a dirty, broken toilet. The second room had a broken refrigerator. Third room, they gave me dirty flat sheets for the sofa bed.

Breakfast hostess chewed me out for using the egg spoon to scoop breakfast meat.

Great and comfortable

Room was dirty sheets were not changed. Room amenities were not ready for the amount of guest for the room. House cleaning did not come in to restock.

We have stayed here before 3 or 4 times this time, we've decided that we will not return to this property. The room above us had something crazy going on. My husband had to get up at four a m to go knock on their door. Leather chairs in the kitchen had been peeling and sheds all over the place.

We stayed several days and it was peaceful. The place was clean. Only slightly dated. We cooked and ate a few meals on site. The breakfast was good. We enjoyed our stay.

The Front desk accommodated us on our early arrival. Staff were friendly and recommended us where to eat. There was no hand cream in the room. We were told they ran out. No gel or bath soap. We had to buy soap and hand cream. Limited choices for breakfast but eggs, waffles and potatoes were tasty. There was a kitchenette+. Pillows were too soft for me. Overall a good stay and area had many restaurant choices

Really enjoyed my stay here. The staff had EXCELLENT customer service; from housekeeping, to the kitchen staff and the front desk receptionists. Didn’t too much care for the smell in the elevator, due to some guests having pets, but I will definitely book again

It was a one night stay at the last minute. The price was ok. The Hotel was clean. The bed was soft. I love the space. The staff was nice. The furniture is in bad condition and is in needs of updated bad. The sofa and chairs were awfully stained. You would not want to set on them. The chairs at the table, the leather, was all peel off. Make sure you park close to the side where your room is at. Very long walk if you don’t.

The stay went well, breakfast was included, security monitored the lot during after hours was a plus

That the Staff was amazing

Our room wasn’t available. They gave us 2 rooms far away from each other. We had to split up & didn’t really feel safe. The elevator didn’t work so we had to carry all our luggage up the stairs. The bed sheets were dirty.

Great stay

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The kitchette was very nice with a full sized fridge, stovetop and a dishwasher! The shower was very nice with perfect water pressure. Everything was comfortable and clean. Our stay was very pleasant and we enjoyed the complimentary water!

The receptionist was nice. The refrigerator in our suite didnt work, she offered a downgraded room that was a handicap accessible studio. No discount or compensation offered nor did she try to reach out to make it right. Being that it waa overnight we settled. Furniture was extremely worn and the halls had a weird smell. Bed was comfortable though

We have stayed here a few times. Each time is a little different. Breakfast has gone down a little. We ordered in our second and last morning

It was good only problem the shower drips an when you take a shower water runs all over the floor the never came to fix it