Vission on the balcony in the morning the best 1 night only some inprovment. Coffee needs creamer bigger cups l and lids showers suck nowhere to have shampo but on thr floor accomedatons beed higher end inprovment

The hotel rooms, pools and beach were all good. The noise from the bands playing on the beach from midday to late evening was awful.

Excelente servicio

Great staff, clean room, great ocean view, definitely recommend and would stay here again. Right in the center of everything

Great location near the Malecón and on the beach. Fantastic staff, very clean, great pool area with many options. We did all inclusive which was nice, however only one main restaurant is open each night, as well as the buffet. No option to choose to eat at whichever restaurant you want, and you must make reservations by 11am. We were under the impression that there were many restaurants to choose from during our stay. This was not the case.

El personal bastante mal humorado a excepción de las camaristas, nada se puede hacer en la playa no dejan poner bocinas de ningún tamaño, y todo el tiempo te están vigilando. Para el todo incluido pide uno más bebidas o snacks o sushi y mariscos y el personal enojado de dar los alimentos. En cuanto a las habitaciones sábanas mal lavadas, almohadas muy incómodas y viejas lo único bueno es que no hay mucho ruido Considero que ha bajado la calidad del hotel y la mayoría de los huéspedes estábamos molestos de los tratos de los empleados, así que ya no volvería a hospedarme ahí.

Todo excelente, solo poner atencion en el area de alberca para niños, las escaleras de los toboganes estan muy resbalosos, seria bueno colocar antiderrapantes

Solo abren un restaurante por dia

Hotel staff doesn’t help with food options. The food is terrible at most places at this resort. The hotel is in a perfect location but it is old and needs a makeover. Will not return because the food quality is really bad and to get anything at all you stand and wait in long lines.

Family-Friendly , Beach Acess, plenty of dining options all within walking distances!

Le falta mejorar la categoría de comida

Excelente propiedad Personal con Excelente atención y capacitados Muy buena limpieza habitacion y amenidades Variedad de menús y restaurantes Albercas limpias y con buenos eventos Zona de playa limpias y ordenadas Mejorar fumigación y control de roedores.

Pues en las habitaciones había moho , no servía el aire ..todo fatal .Llegamos a descansar de un viaje largo y estuvo peor

The beach

Awesome 👌 we will come back for sure love it

We had such a wonderful stay at Hotel Plaza Mazatlán! The property itself was beautiful, with stunning architecture that gave it so much charm and character. Its central location made everything so convenient—we could easily walk to shops, dining options, and plenty of local attractions. The beach and the boardwalk were just a short walk away, which made exploring the city even more enjoyable. The staff were absolutely amazing—always friendly, welcoming, and willing to help with anything we needed. They kept the property spotless, and we truly appreciated the care and attention to detail. A special thank you to Olga, who took such wonderful care of our room each day and made our stay feel even more comfortable. Transportation was never an issue either; right outside the property we always found friendly and affordable options to take us to nearby areas that were just as beautiful and fun to visit. The food choices were fantastic, offering a variety of cultural flavors, but the seafood in particular was absolutely outstanding—we couldn’t get enough! We were completely enamored with Mazatlán and truly enjoyed every moment of our stay. We’re already looking forward to visiting this vibrant city and staying at this hotel again. Highly recommended!

Food is less than okay. We will definitely not go back.

Estuvimos muy agusto. Muy buen hotel.

Worst food ever! Rooms nees to be renovated, no refrigerated air its only like a master cool, hotel has rats we saw one

Center of everything