Overall we had a great stay. Most of the staff were really nice and helpful, the man who brought our bags to our room and all the people working in the pool area. We had an issue with our room the first night with the shower pipes making an awful noise and water running off and on through the night. The maintenance came and said it was an easy fix, but it woke us up again 2 other times in the early morning. When we went to the front desk in the morning they did switch us to a different room, but they were not friendly, not apologetic at all. The front desk also had to program my room key 3 different times, again they were not friendly, not apologetic that I had to come 3 different times. The lazy river was a disappointment, because I wouldn't call it a lazy river. There are 2 spots that water pours on you and you can't avoid it, so it's not very relaxing. The beach was a little rough and LOTS of seaweed!! I realize it could have just been the time of year. The pools were great, and all the activities. My young adult sons loved all the pool activities and games. The food was mostly mediocre, but that's to be expected at all inclusives in my experience. Even with the things I didn't like we still had a great time.

Beautiful property and Staff

Clean Establishment

Make dinner reservations well in advance.

Everyone was very nice. The food was a little lacking

Excelente hotel, ubicación, todo muy bien. La comida deliciosa, bebidas super bien, todos muy amables. Sin duda es un hotel al que volvería

My favorite resort I've ever stayed in this was my fourth time

Marriott Cancun All-Inclusive is a beautifully fully renovated resort. The rooms are renovated with a clean modern esthetic. There are multiple all-inclusive restaurants that serve different cuisines; all delicious. The property is extremely well kept and clean throughout. The beach is outstanding and the water is warm. And the staff throughout the resort from the front desk, restaurants, bartenders and cleaning staff are truly exceptional.

Excelente servicio e instalaciones

Amazing room and staff

Our first time in Mexico was AMAZING. The resort was clean, good food and amazing staff. The only thing we’d say if that housekeeping was inconsistent, we ran out of water and body lotion and had to request more often. Otherwise it was AMAZING. Definitely recommend!

Property was nice but the food wasn't amazing that great. Most restaurants were rather disappointing.

Beautiful location with wonderful staff who are always happy to help. There were a few areas of the property that needed some maintained better, and the beach should be far more accessible to those with mobility issues who cannot handle stairs. We were unable to visit one of the restaurants because of that issue. Food could use a lot of help. The only two places with food that actually tasted good was the sports bar and the hibachi location. Buffet breakfast was also amazing.

Great stay

Very good hotel

Incredible property, very friendly staff, immediate access to ocean and beachfront, and awesome food choices as part of all inclusive made the vacation worth it. Would strongly recommend for a 3–5 days getaway. The property is fresh and looks new. Several daily entertaining activities in inside and outside the premise.

My family and I had a great experience! I would definitely recommend the hotel and look forward to being there again!

Marriott all-inclusive game me some mixed feelings and probably disappointed a bit. Good things first. This hotel is located about 12-15 minutes drive from the airport. The property is right on the beach with the best view. They keep the area pretty clean around and cleaning the beach from the sea weed every morning. Yes it’s wavy every day, so if you’re looking for some calm and shallow beach that is not for you. Now about things which should be improved. The pool is too small for the number of people around. It was too crowded.It’s not possible to find any available beach chair near the beach or pool unless you wake up at 6am and reserve a few by putting towels. I booked a Caribbean king suit at the top floor which has probably the best view but the room looked pretty old and outdated. The maintenance issues wasn’t fixed even though I reported them twice. About the food now. It has only one buffet called Casa Madre which is mostly a mexican food and the options are pretty poor for the all-inclusive resort. Polynesian grill offers a buffet breakfast but to me, the options there were poor as well. Pretty much eggs, bacon and pancakes. Maybe I’ve been in many different all-inclusive places but so far the Marriott all-inclusive has the poorest food choices. They also have 3 evening a-la-carte restaurants (italian, polynesian and japanese) which were always booked for all 6 days. Pizzas tasted weird. Mo’s burger and a Champions bar had probably the best food available.

Kid friendly clean and super nice people!

El personal en general es muy amable, con mención especial a Rogelio y Gaby q son los q se encargan d las áreas d alberca