I reported that my room had mould on the walls but the hotel never contacted me again

It was not a good experience at all this visit as the radiator in my room had water leaking out from it informed reception they came to my room turned off the radiator and offered to change my room I was so tired I just said no as I was very tired and went to bed no further communication from the hotel

Generally tired and looked like not been cleaned in public areas, room was not serviced during stay. staff lacked confidence and capability to deal with small problems with billing, etc

Clean , comfortable, all amenities ideal.

Nice and cheap the rooms need upgrading and new beds

Central heating not working. Low pressure on shower. Dinner very poor quality breakfast even worse with watery scrambled egg only egg available

Hotel was "fine" for what I wanted - a clean cost effective place close to a business need the next day. Check in was a bit of a chore with reminders emailed during the day and then a request to fill in the same data on arrival. Room functional but no doubt a bit dated and tired. Definitely clean. I'd booked a double bed but got 2 singles pushed together. Parking easy and close. Breakfast was fine. TV and ents in the room probably better than I'd expect. Overall for the price it was fine. I'd stay there again.

I didn’t have a hot tub

Excellent stay and Food Thank you to housekeeping who went to check the room when I’d left had I thought I had left something behind Happy that I found it packed in the suitcase

Staff are fabulous. It’s a very old building and could do with some upgrades but the dog friendly atmosphere is unbeatable. Very impressed with the way they handled things during the Crufts week. Would definitely recommend to anyone looking for a genuinely dog friendly hotel. Beds are a little small but rooms and bathrooms are clean

most out dated dirtiest place i have ever stayed at

The room was clean and tidy….however it was too hot and could not be turned down. The gentleman on reception at check in offered no smile or welcome, not what you want when you arrive.

Nice, clean comfortable room. Staff were friendly and helpful.

What was a grand hotel is now a old dated run down hotel What a shame

Run down and in need of a revamp. Bath was cracked so couldn’t use or would leak down stairs. Booked a double but was put in a twin with the beds pushed together. And an extremely uncomfortable nights sleep just topped It off

There were stains on the sheets One pillow provided asked for an extra pillow that never came I came with my auntie who has mobility issues who struggled when the lif

YES. ENJOYABLE STAY

The staff can not be faulted they were great. The downside for me this trip was the TV did not work and they did not have a maintenance man available to fix it. The room was clean but one thing i did notice they do not have USB charging points anywhere in the room. In case the ones on your laptop are not available

Great

Really good, only problem Was TV wasn’t working did report this but nothing was done, we went out anyway so it didn’t really make much difference to us. Great value for money. Lovely hotel would defo stay again