Rating & Review Keseluruhan DoubleTree by Hilton Hotel Laurel

This was not the usual Doubletree. It was dated, water would get cold while showering, no hosekeeping services even upon request, door jammed for the bathroom and TV stopped working on the last day. My experience was not the greatest.

Safe, clean, friendly front desk.

Nice area.

I use to work for DoubleTree in the 90’s. They have always been my favorite reasonably priced hotel. I am glad they still have the cookies. This is the only hotel I will stay at when I’m going home to visit. There was a Jamaican lady that checked us in. She was very pleasant and welcoming.

Great. I had asked for room service which they mentioned I was late in requesting, but they will try. And when I came back in the evening, it was taken care of. Much appreciated

Nice place

Very nice Hotel and staff. Shopping and restaurants are within 10-15 minutes driving time.

Nice staff, comfy bed, minimal amenities, 'park at your own risk' signs in parking lot.

I have stayed hear once or twice a year, but I haven’t in two years. Not because I didn’t want to, but because they were booked what I wanted to be there. A downsides this time was there was no more shuttle service provided. Times change. Overall, it was a good place, had trouble with my TV about 1015 at night and they sent somebody up there who immediately fixed it. Quite impressive.

I paid for a king size mattress, came in and said only queens since all was taken. I asked if they will change the price. Front Desk representative said no its all the same. I do not believe that becuase i booked pnline and sw the difference in price. I had no choice but to stay there since i was extremely tired. That is not proper way to have that kid of service and paying for the wrong kind of room. Not happy at all! Waste of a lot of money.

Staff was nice n polite, property was clean

Everything was perfect

Good

Good

Everything was great

Used towels were not picked up, garbage not emptied bed sheets not changed etc.

Microwaves and refrigerators are needed in each room

Upon checking in, the clerk gave us a room that was being occupied by another customer. He appeared to be unfazed and nonchalant. When checking out, the clerk acted as if I was bothering him. Im not use to this type of customer service. Im use to the clerks being very nice, speaking as you enter the hotel and passing by the front desk.

Easy to get to off I95. The room was spacious, clean and quiet and the staff was friendly and helpful. A good choice.

Very clean and comfortable.