The staff were amazing and our deluxe king was clean but some dusting was missed. To the hotel’s benefit, they were doing updating, etc. our room didn’t have a tub, only shower, which I should have inquired about when booking . We stayed in the Arium side and was disappointed that the pool/HT were closed earlier than the tower so we and the kids missed out on using them as we were at VB nationals late. Our breakfast was not included because I had booked through Hotel.Com so that was a disappointment. Other than that our stay was enjoyable.