I gave the 2 stars for the staff who were all lovely, however the room was poor. I can accept faded elegance but a mouldy dirty shower is not acceptable. Also the breakfast was poor, hot plate food of dubious quality and powdered orange juice? Wouldn’t be acceptable in a weatherspoons and you are not charging weatherspoon prices.

The staff were outstanding and the room was awesome, loved every minute of my stay and will definitely be back ❤️

Friendly and professional staff, always happy to help. The rooms are good sized and clean, buffet style breakfast available with dietary options available.

Another great stay at the castle. Room very warm and clean and staff very friendly as always!

Excellent

Couldn't fault it. Had a fantastic stay

Breakfast was not worth £20 and considering the plumb tomatoes were cold and the other items were warm only I weren’t impressed. Breakfast starts at 07:30 hrs but was not on time any of the days I intended was another letdown, on the Friday ’my last day’ I went to breakfast at 07:30 hrs and waited 10 mins only for them to tell me they were taking orders for breakfast only so I missed out as I had the be at work from 08:00 hrs. Not impressed with this place at all, I won’t be going back.

Yes

Staff lovely, friendly and helpful. Food very nice as was the service. DSpa good value for money and restful, the outside hot tubs in the snow great fun. Room clean and tidy, decor a little tired but then again it is an 800+ year old building! did not at all detract from our stay

Yet another amazing stay at the Castle! As usual room is always clean and warm, staff always friendly. See you again in a couple of days!

Absolutely amazing stay, lovely room and good food. We will most definitely be back.

The room was very very tired , chipped bath, windows that don’t fully close, tea and coffee facilities closed in a filthy dingy cupboard, booked a double room for our wedding anniversary and we were given a room with two single beds pushed together. Would not return and would not recommend really disappointing stay

All the staff were very friendly and couldn’t have been more helpful nothing was too much trouble and they made our stay lovely

Friendly staff who made the wedding party run smoothly.

Echellent Staff at Reception and Room was lovely xx

This place is excellent. Make sure to check out the spa, never met such a good all round staff team from management to front of house. Excellent stay

Very friendly staff, dinner choice good and tasty

Lovely hotel in a wonderful place, incredible historic building. Staff very friendly and welcoming, good service and excellent food. Rooms comfortable and well equipped. A wobderful mid-week stay and looking forward to going back again.

Staff were brilliant, location is fantastic, this is an older hotel being a castle but it’s sad to see many of the outside areas are shut off crumbling away.

Staff was great could have had more choices on the menu but food was still good