First room has a broken bed. The box spring had a hole in the top left corner. You sit on the bed and it tilted towards the hole. Was a horrible sleep. By the time I knew this issue, my kids were asleep and I wasn’t waking them. There was an incline at the door in the floor. It’s hard to notice it’s there because of the carpet choice. My kids and I tripped walking on it I don’t know how many times. Many missing outlet covers on plug ins. We get moved to a “newly renovated room” because of the other room issues. This room was a disgrace for being newly renovated. This room also lacking outlet covers. The bathroom sink backs up. Can’t even wash your hands and the water sits and takes a good 10 mins to drain. The shower. The door doesn’t close all the way. So there was water all over the floor I had to clean when I was done showering. My daughter who’s 11, burned herself showering because the tap is backwards. Cold is hot. So she assumed she was turning it the right way and then was scalded. The ledge in the shower has such a severe lean downward, once the shower is on and the stone material is wet, everything on the shelf slides off and smashes to the floor. We had 3 items break from this. We drove 6.5hrs to this location and your hotel is supposed to be relaxing. THIS WAS FAR FROM. All I got offered was 20% discount for each night stay. I am disgusted. Whoever did the final review of this so called renovation must have had their eyes closed.