Clean, friendly, great location. The restaurant off the lobby, Top Notch is really nice!

Great front desk person - very helpful and friendly. Will definitely stay here again when visiting Nanaimo.

Conveniently located to our medical appointment. The View restaurant is fantastic

Wonderful hotel

the room was nice and clean. had a comfortable stay.

Clean unit and friendly staff, the only slight issue which is not in their control was the noise from doors slamming throughout the night which is a pain with a dog, but definitely not a dealbreaker would come back again

Heater / AC was very loud , the street noise was quieter . Found a bug on the floor in the bathroom … not sure what it was

everything from room to service to location is first rate. we will return.

We appreciated the free parking and room was great for our pet with laminate floors. Room was functional and clean. Pod coffee was great for the morning.

Lovely staff. Clean rooms. Lovely view.

Great location, lots of restaurants and shops all around as well as ocean view

Check in was quick and seamless. Staff was welcoming. Room was clean and well equipped. I would recommend to others.

Coffee available in the lobby like most hotels are now doing would’ve been perfect

Staff and room perfect

The room was clean and spacious for our family of four. Wr loved the view of the harbor and watching the sunrise. Two tvs in each seperate areas were a nice touch. We were able to cast netflix and watch a family movie in the evening. I would definetly stay there again!

Conveniently located to our medical appointment

Went for a few days out of town and stayed here, it was a calm, friendly environment. It was close to all amenities we were looking for around the city

Quality-control of guests behaviour, for the quiet enjoyment of others. The noise coming from another room on the 4th floor bordered on being verbal and/or physical assault. I was on the verge of calling the police, not from the noise disruption, but for genuine fear of another guest's safety.

We liked hotel had smart tv with good cable channels. We could watch our YouTube channels. Especially good during winter months when it gets dark sooner.

Business-friendly