Friendly staff, clean room and comfortable bed. The building is a bit tired but still a good place to stay and great value for money

Room was very cold on arrival, very musty smell throughout the whole building, carpet in the bathroom which seems unhygienic, lots of dead spiders in the window and the room itself wasn't very clean. When I wanted to complain there was nobody around so ended up leaving the key at the desk and driving home

Wrong bed! I booked a queen bed and it was 2 singles. No staff present, car park barrier locked us in, no one answered the phone or replied on email. Thankfully another disgruntled customer had the barrier exit code and I tailgated out. I decided to find another hotel nearby- this place is RANK

The staff and main building were excellent; however, I was in courtyard in an annex out of shot of lovely sales picture. It was an accessible needs room (I assume due to hotels.com booking) but no cheaper than direct booking. The tv was on a shelf at ceiling height so difficult to watch unless standing. The tap fell off but luckily slotted back on and worked with care. The room door was an internal stable type door so had no insulation or sound proofing meaning people accessing a storage room next door seemed to be in the room along with phone conversations. It was also slightly concerning to come back and find a Land Rover in court yard partially blocking room access followed later by listening to engine ticking over . In fairness for what I wanted the hotel served its purpose; however, for slightly more and an uber ride I could have got sound proofing from airfield plus a pool. It all boiled down to a taxit and convenience

Heating was not on until I was shown the room found a dirty mug in the cupboard could see where the dampness had got it Found it to be a bit of an unexciting room. For example, no pictures on the wall

Whilst the online check in worked, the room was comfortable but needs a refresh as a little outdated.As it was a 'quiet period' the reception was not manned and although an emergency number was given - not to be used between 12am and 6am! As a solo female traveller not the best scenario but all ok.

We were sent a text

Very good staff and provide quick response when dealing with an issue. Good place and l would stay there again

Nice hotel, spacious room, nice bathroom, nice touch with the bottle of water and biscuits. Highly recommended.

Nice location, staff were friendly. Hotel is tired and the stairs could do with re gripping as a slight hazard (lots of old winding stairs to get to your room) bathroom light didn’t work, reported but not replaced. Bed was ok, pillows a little flat. However, I could be over critical here as it was grand for us for our stay. Didn’t eat, so cannot comment on food, however the chef was out the front doing a bbq style cook out which looked great. Very close if you have download tickets and there was a free shuttle bus to donnington park right outside the hotel.

quirky, convenient but now feeling and looking tired

As always the service was pleasant, helpful and friendly.

Was a lovely old style hotel, the staff were very helpful and nice to chat with. Easy location to Donnington Race track, and walkable to pubs in the village.

Donington Manor Hotel could do with modernisation and renovation work. It is a quirky place with character. Parking + check-in were fine. Went to dinner across from the hotel at Castle Inn which was lovely. Was booked into room 11 (twin) and my room was not clean at all - not talking about a little dust. There were many cobwebs, spent about 10 minutes removing spiders in the main room and the bathroom. Bathtub had black bits in it, 1st bed had markings on the bedding, 2nd bed had markings in the bed. Bedside drawer handle was broken. Even with the instructions to lock the door, I couldn't tell from the inside whether the door was locked. I was travelling solo so made me feel unsafe and uneasy. Charging points nowhere near the bed/accessible, even with a long charging cable. I spoke with staff at reception to ask for my money back as I wished to leave the hotel due to these conditions, they offered to show me other rooms first. First few were just as unclean as my room and the next couple were OK but didn't have any charging points near the bed so wasn't suitable for me. The last room they showed me did have charging points by the bedside and was, for the most part, clean enough that I felt like I could sleep there - there were still bits around the room that had built up dust but the room was a lot cleaner than my initial room and had a much better locking mechanism on the door. I agreed to move to that room but I will not be returning. I do NOT recommend!

Attended a family party at the hotel and had a good stay. Friendly and efficient check in and excellent breakfast.

It's good value for money. Staff were very friendly and helpful. Room was large, not very warm until we ut electric fire on. No heat on towel rail though. Hotel and some furnishings a bit tired. Needs tlc I think

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On arrival my room had no bedding. I was then moved to another room with no bedding as well. The third room I was given had bedding but the heating did not work. The duvet covers fit the bed correctly but the duvet inside is not the correct size leaving lots of loose material with no duvet inside, which doesnt help when the heating does not work. The room does not have a secondary method of securely locking the door from the inside. Other than this the staff were understanding and helpful.

Very welcoming and friendly stay in an historic hotel

It is very refreshing to stay in an older, traditional hotel where nothing is too much trouble for the staff.