Rating & Review Keseluruhan Comfort Inn & Suites Cartersville - Emerson Lake Point

The room was freezing. The ceiling looked like it was peeling and getting ready to fall in. We asked for another room. They found another but did not have a walk in shower. We went to breakfast , almost no coffee and no one around to ask. No batter for the waffle maker. Very disappointed!!

Something kept biting me. The young lady took pictures of the flea I found crawling on me and offered me aloe. Unfortunately, I’m allergic to most antihistamines that would have helped. She said she’d have management contact me but never did. Place was pretty clean and staff were nice overall but no one wanted to address the flea bites and us having to leave super early on Monday even though we’d requested late check out.

Would not let us stay due to living within 50 miles of the hotel. This should have been brought up before booking.

Clean and friendly service

The staff at this hotel were super helpful and friendly. I extended my stay 3 times & the front desk was always accommodating. The room was so spacious and had a great feel and layout. The room was very clean.

Extremely helpful staff and the room was nice for one night. There were few issues with the room but nothing we couldn’t handle. Very thankful for the last minute availability

It wasn’t the cheapest hotel in the area, but it was very affordable and offered the best value in terms of comfort and cleanliness. The breakfast was your standard powdered eggs and a crockpot of instant sausage gravy for frozen biscuits. They had the obligatory “make your own waffles” station.. and the coffee was black. Nothing to write home about.. but.. you could do far worse. The people.. were great, and that’s what matters.

The hotel was falling apart. Entrance door wide open because lock broke.

Went here with my daughter room was clean and well air conditioned. The breakfast in the morning was delicious and good selection. When I came back from being out the room was cleaned well. I felt bad when I touched up my hair dye and left a need but the cleaning team was amazing and did a great job.

Greatest

Unfortunately, pool was closed and the wi-fi was unavailable. Not only that, we had an emergency around 3:45 AM with smoke alarms sounding. Somehow a disturbed person entered the Inn and proceeded to the upper floors. He pulled out a fire extinguisher and sprayed it everywhere. We had to evacuate with wet towels over our faces and wait in car until fire crews allowed us to return to our rooms. At least the manager returned half of our payment.

Booked specifically because this hotel had an indoor pool; however, the pool was closed due to no license. Needless to say, disappointed grandkids when they found out about it. Felt they should have noted this closure on their website or at the time of booking.

Our room had bed bugs. We requested a new room and they gave us one without a fight. The new room seemed to be bed bug free but was still a bit dirty over all

Clean

A

Breakfast was great! Bacon, eggs, biscuits and gravy, bagels, waffles with sugar free syrup. The room was big and nice big bathroom. NO LAKE VIEW FROM THIS HOTEL.

Quick trip to Catersville, GA. This hotel was clean and comfortable. Very pleased with the breakfast as well. I would stay here again.

Clean and safe place.

Didn't have the room booked, so upgraded. TVs Didn't work properly and only affered a few channels. Door to bedroom wouldn't close.. area outside window needs cleaned up. All in all I would stay again though.

Close to where we needed to be for our events. Hotel room and breakfast was good. Pool area could use some work.