For starters, our room had cockroaches — my family and I saw several on the floor, in the bathroom, and in the closet. The beds were hard as a rock, which was very unpleasant. My kids and I had a hard time sleeping because of it. During our entire stay, the main bar had a strong smell of vomit.
Another issue was the inconsistency in the drinks, especially the piña coladas. It seemed like VIP guests received much better versions, while the rest of us were served something that was watery and unpleasant — it was honestly terrible.
Lastly, the resort was extremely crowded. I didn’t mind the number of people, but I was disappointed that there was only one children’s pool, and it was so full that there was barely any room for my kids to swim. I really wish there had been at least one more pool for children. What we noticed instead was that there were several adult-only pools and not enough options for families with kids.
This was our first time visiting this resort, and unfortunately, it will also be our last.