Very helpful staff, the hotel clean. Well positioned for tram and transport links and all major attractions. Could of done with kettle in room

My wife and I loved our stay! Great location, our room was comfortable and clean. The staff was friendly and helpful.

Location is very convenient. But the carpet is dirty. No hot water for shower, asked the staff the next day, she said the old building and others used the water. Even the next morning, the water was cold. The mattress is too soft.

The elevator did not go to each level so climbing some stairs was still required. The mattress pad was stained (visible through the white sheets) and it didn't look like anyone had attempted to clean the stain until we brought it to their attention. They did not have laundry facilities or services, as it was stated in the Expedia description. The property is located in a convenient location.

Ganska enkel frukost

It was great staying

le personnel très bien la chambre manque d eau chaude quand on rentre tard

Wonderful hotel, large rooms, somewhat dated but antique looking furnishings, very friendly receptionist.

This property is advertised as a 4-star hotel, but the experience was extremely disappointing and nowhere near that standard. Reception was only staffed from 10:00 a.m. to 10:00 p.m., which is unacceptable for a hotel of this rating. Housekeeping was practically nonexistent. Beds were not properly made, sheets were only changed after four nights and only when we explicitly asked, and daily service amounted to towel changes only. Overall cleanliness was very poor, with dust everywhere, and we even found a strange and rather alarming insect in the sink.The linen quality was unacceptable: towels were shabby, worn, and even stained; quilts and pillows inside the covers were yellowed and stained. Curtains were torn, adding to the neglected feel of the room. We borrowed a kettle (against a deposit) and discovered it had a broken handle taped together, which is unsafe and unprofessional. The heating system was haphazard and not adjustable, running excessively hot at night. As a result, I was sweating heavily during sleep and ended up catching a bad cold. Breakfast staff were friendly and the food was good, but the selection was very limited and identical every day. I have been a loyal client of Hotels.com for many years, since when it was still Hotelclub, and this is the first time I am submitting a negative review, which makes this experience particularly disappointing. Overall, this hotel does not meet 4-star standards in any way. Even a 2-star classification would be generous.

Dirty and old. Needs to be deep cleaned

El personal fue muy gentil y muy servicial.

Great location, every main attraction at walking distance and multiple public transportation choices… staff was super friendly and flexible to our service. Definitely my top choice for Praga.

The room on apprarance was lovely .... there was no hot water during our stay and the radiators kept tirning off

Geen warm water voldoende om het bad te vullen. Je haar uitspoelen nadien moet met erg koud water. Matrassen erg ingezakt en versleten . We lagen in een kuil van ruim 5 cm. Een nieuw matras was geen overbodige luxe. Ontbijt was netjes, voldoende , in de kelder. Kamer gaf een schone indruk. Metro aan de overzijde was een uitkomst . Voor een paar kronen reis je de hele stad door . Lokatie is prima !

The room was very big, spotless and the x-large tub was a treat after lots of walking! The reception folks were very kind and personable. We had a great view of the castle from our room, and the location is great- right on the border of Old Town and Lesser Town. We really hope youll consider this hotel for your stay, its a lot of wonderful for a great price.greatper

Schone kamer, heerlijk bed. Enige nadeel is dat er geen parkeergelegenheid meer is voor de deur. Je parkeerd nu even verop in een parkeergarage voor 31 euro voor 24 uur.

Habitaciones sucias. El resto bien, pero ese detalle bastante grimoso. 1 noche nos quedamos sin agua caliente para ducharnos

The room was nice, spacious with spacious bathroom and overall nice vibe.

The rooms was dirty , the bathroom with mold , really dirty , the house keeper no do the job , only the hotel has fantastic location ,close to everything

Huge property!!, probably difficult to clean and that’s why our room was a little dusty, but we didn’t mind at all. Conveniently situated and very helpful staff.