Rating & Review Keseluruhan Holiday Inn Express LUDLOW - CHICOPEE AREA by IHG, an IHG Hotel

The entrance to the hotel was a bit confusing. It shared an entrance with Taco Bell. And the front entrance was under construction so it was hard to tell that was the hotel.

Just an overnight stay. This hotel is my go to place to stay when I’m in town visiting family and friends

Liked the updated room & bathroom! Friendly staff. Good breakfasts

Good value for the price.

Che k in clerk was exceptional. Friendly, professional, kind.

The carpet looks dirty. It is old and throughout the property. It was an ok for a one night stay.

Great staff. Fantastic property. Really enjoyed my stay there.

fixing up the place

The entire staff was very nice and helpful when needed.

February, I reserved a King Suite and was charged for the price of a King Suite. When we arrived, we were told they had no suites and the only room available was a double queen room. I asked for a refund and was refunded all but $989 for a three-night stay in a room listed at $120 a night with taxes. In trying to solve this I am getting directed back to hotel and hotel directs me back to Expedia. What good is an Expedia reservation if this is how we are treated. I can't even get an itemized bill for charges. I will never stay at this hotel again. I am so disappointed with Expedia.

It was very good , have stayed here several Times, always good, friendly staff,, my " go to place"

I didn’t like that the toilet is so low to the floor. Needs to be replaced with a new comfort height toilet. Also, the desk chair will not go up and is also very low. Otherwise all seems great.

First night here but pleasant check in and nice room

Facility was very old and not updated

Super easy check in. Nice clean and quiet room.

It was great

Wasn’t notified that there was construction going on at the hotel until arrival. Also the attendant at breakfast made us feel very uncomfortable and seemed more of a breakfast “guard” than a service attendant. We felt like we couldn’t eat what we wanted in fear of repercussions with the constant looks as we went through the line.

The staff was friendly and helpful.

Renovations being done. On 3rd floor - we stayed on 2nd floor. Saturday morning Woken up at 7 am by work being done directly above us. I called front desk to complain and they said next room already called and they went up to yell at the workers who started 2 hours early - Work schedules at 9 am - not 7 am! If it was 9 am there wouldn’t have been a problem. The room was clean, bed uncomfortable (king suite) and room would benefit from renovations. The highway was a bit loud, it was on the side we stayed. The manager reached out to me and did nothing about our stay. This is not what i expected. Would NOT stay here due to this and being woken up so early. You pay to stay somewhere and it should be quiet and comfortable. There’s enough hotels within 15-30 minutes to stay nearby. Very disappointed in this stay. I have stayed here a few times in the past and had no issues. Not to mention we were here for a funeral - just 2 weeks before for another funeral and stayed in Holyoke that stay We stay all over and use hotels dot com and read reviews.

Was great