Rating & Review Keseluruhan Residence Inn by Marriott El Paso

The staff was polite, but a few things caught me off guard. When I called ahead and mentioned I was bringing my dog, no one informed me of a pet fee—or a parking fee—so it was a surprise to be charged for both upon arrival. The hotel itself feels dated, and the elevator was questionable—it screeched loudly and even gave my husband a mild shock. Overall, not the experience I expected. Clearer communication and a few upgrades would go a long way.

I find it odd, that in El Paso, we'd have to pay for parking.

It was great! Was surprised about having to pay for parking though…

Great place. We have stayed there for years.

Bad experience they never clean my room and I stay 3 days

We loved the indoor pool!

Ww

Excelente

Todo estuvo bien, con gusto nos volveriamos a hospedar

If breakfast is at 6 am, have it ready by 6 am.

Not sure if i ll stay again just because they charge a parking fee

We live 90 miles out. An orthodontist appointment was scheduled in the evening on top of other errands and visit with friends. We made it an overnight stay rather than change the time of the appointment. The hotel was peaceful friendly and very clean. We loved it!

Muy bonito lugar

Amazing hotel with top notch amenities and pool.

Stayed here overnight for a competition. Property was nice, and i would stay here again.

It's was nice

Muy cómodo. Buen lugar, limpio, accesible, amables

Very clean and convenient place to stay.

The beds are rock hard, ended sleeping in the couch. Changed rooms and the bed was equally uncomfortable. Also the HVAC system (heat) in both rooms worked well but were very noisy, like if the fans were off balance causing loud clicking noises. The personnel at the hotel were outstanding and very helpful responding to our concerns.

We had two random charges totaling $70 appear on our credit card during our stay with no explanation and no reasoning given by the hotel staff, which was disconcerting. The pool area lacked clean towels and there were a lot of noisy guests yelling in the hallways all night the last we were there. Room was nice, but also no housekeeping during our stay so trash piled up quickly.