Nice chateau hotel, creaking boards and all. Very comfortable, nice room and bed, clean bathroom, however.... the service in the Robert 2 gastronomic restaurant was nothing short of awful, not due to the sole waitress who didn't stop for the 3 hours we were there, but the lack of staff and service. Food excellent when it arrived. We took the wine pairings, however with our finished entree plates in front of us for 45 minutes before a further 30 mins for the main course the wine pairing with the entree had long been consumed. The room service was poor. We were left without a toilet roll for our last day (we stayed 3 nights), and the upturned wine glasses were not clean, smelled strongly of stale wine! On our arrival the check-in queue was long with long waits - lack of staff. The hotel is showing signs of decline. Hopefully they can turn it around.

I love this place. It is not in any sense luxurious but it is extraordinary to be able to stay in a Mediaeval Chartreuse, where some of the most powerful men in France once lived life at a level that not many other people can have dreamed of. ( possibly the king!) Lots of people want to come here and it is a draw for weddings, Conferences etc. which needs to be factored in. But the staff were very charming and friendly and very human. It was a pleasure to spend time with a couple of them. We have visited three times and it is now very firmly on our map! It is a wonderful space.

Great property, great staff. Feel very welcome.

This hotel has gone downhill over the last Two years. Service is not good, furniture has disappeared from the bar which was most unwelcoming and extremely difficult to get someone to serve. We will not be staying here again. Shame.

J'ai aimé le cadre duu château ainsi que le parc. J'ai regretté que le restaurant gastronomique du chateau était fermé (manque de personnel) ???

Always love staying here for our first night stop over on our road trips. Quiet, convenient, friendly staff, lovely surroundings.

We had a lovely overnight stay here. The room was lovely, and the hotel itself, had so many lovely areas to sit if you wanted. We ate in one of the restaurants and the food and service was excellent. The breakfast was also lovely. I would recommend visiting here. We walked in the grounds- some of the gardens seemed a bit sad which was a shame since it’s a lovely setting and very close to the motorway for a stopover.

This monastery is a beautiful place and very convenient for people travelling to and from England via Le Shuttle. It has a rather deserted be that we really like. A very old, very large house with empty wide corridors, with extraordinary walls, a beautiful garden with extraordinary walls that needs more attention but is nevertheless a lovely place to wander in. The food at one of the three Restaurants we ate in is very good. It must be difficult to get serving staff these days in such an out-of-the-way place and the young people were doing their best without much training.... Wolves it and have been twice now - it will be one of our " go to" post or pre-Tunnel stops. Lovely place! So glad we found it 🙂

Great location. Beautiful building. Very tired and in need of a huge injection of cash. Practically no staff. Very frosty “welcome’ from receptionist. No info offered on dinner reservations at the restaurant or breakfast times. Receptionist couldn’t be bothered to serve us a drink at the bar (no bar staff). Large minimally attended garden (great for the dog as nothing to ruin!). Room adequate, bathroom functional rather than stylish, air con didn’t work, of the 2 windows only one could be opened as the other had a missing handle (and it was boiling hot!). Charged double for the dog - 30€ as opposed to the advertised rate (on all platforms as well as at the entrance to the hotel) of 15€. Receptionist completely unhelpful. Wrote to manager - that was in June, still no reply. Could be a fantastic place but sadly a very poor experience. We would never go back.

Très belle demeure classique. Nous avons été dérangés par des moustiques (nos fenêtres donnaient sur l'ouest et le soleil tapait, si bien que nous avons dû dormir fenêtre ouverte - pas de clim). Le petit déjeuner présentait un beau buffet mais quand même plus continental que britannique. Nous avons mangé deux fois à la brasserie. C'était correct sans plus.

Gorgeous place with excellent service and three dining options except Sundays - we were disappointed the main restaurant wasn’t open on a Sunday evening - but the other options were good. Just a shake the pnce pristine fruit & vegetable garde s aren’t what the once were - the formal gardens & main seating area is good and the service excellent

Very nice large hotel with grounds - we stayed in a lovely new large family room , perfect for the family and kids - it was a very nice choice . Our only concern was the 1 hour wait for food at the restaurant

Beautiful hotel

The setting is gorgeous amidst a park with tall trees. Our room was spacious and everything is nicely decorated. There are also three restaurants on spot.

Séjour très décevant en compagnie de mon épouse, loin des standards d’un 4 étoiles. L’accueil était plutôt moyen, et le service globalement insuffisant. Le bar, en particulier, a été une vraie déception : la serveuse ne savait pas préparer un Negroni (pourtant à la carte) et nous a servi un verre ébréché pour pour une bière. Il semble que le personnel soit essentiellement mobilisé pour les événements privés, notamment les mariages, reléguant les clients de l’hôtel au second plan. C’est vraiment dommage, car l’établissement a du potentiel. Dans ce contexte, un geste commercial aurait été le bienvenu, mais il n’a pas été proposé. Enfin, la chambre était correcte mais très bruyante en raison des festivités, et le manque de vraie climatisation s’est fait cruellement sentir avec la chaleur ambiante.

We stayed here for one night as a treat for our last night after 4 weeks travelling around France. Ended up most expensive , disappointing and worst night sleep in number of years travelling . We were given top floor corner room which was sickeningly too hot compared to rest of hotel, although room was clearly set up with functionality for air cooling in the room and electronically connected we were told not available, staff appeared uninterested and we weee just told we couldn't swap rooms as hotel full and hotel didn't provide fans . It was so unbearably hot in there my husband had to drive out to buy a fan from a home depo near by for a further 42 euros. Worst again when we later in evening went down to reception and asked for jug of water and ice as so hot in room , although still clearly available on tables in restaurant next to reception where we had purchased a meal only hour earlier , the only option we were given was to buy a bottle of water for further 5 euros , told no ice or clean glasses as glasses in room, jugs were for restaurant . We had awful night sleep, left 3 hours earlier than needed as so unbearable . Even when we complained again in morning re having to pay for water when rooms so hot and reception knew we had purchase fan, they again were just uninterested . For a 4x hotel and 220 euro stay (plus fan and buying water ! ) Think guests should atleast be provided with a fan, as for no free water or ice unless sat in restaurant 10 feet away !

Fabulous! 5* experience - would definitely stay again!

I have stayed at this property several times with very good experiences. This time, for whatever reason, the hotel was not up to standard. The staff were very helpful but no sign of management to resolve issues. The main bar was closed. The reception could get you a drink but there was no sparkling water, ice or lemon in the bar. There was no hot water the next morning. No apology offered.

Consistently good. Car parking and breakfast excellent.

What a haven of tranquility! we woke up to the sound of birdsong and a wonderful view of the old stables- could almost hear the clip clopping of the horses of long ago. We will definitely come here in future on our way from the UK to Europe. Great breakfast too!