Det var en blandet oplevelse af personalet. Følte lidt det var attituden af man bare skulle “overståes” og da vi kom med en feedback/klage over hvordan vi modtog værelset skete der ikke noget . Samtidig en anden dag da vi skulle bruge et ekstra håndklæde var der hurtig service ..

This was a very short stay for a family funeral. We turned up early to change and leave our bags at the hotel. The reception checked and said we could go to a room that was already prepared. Fantastic service as meant a quick shower as well before heading out. Great view of the bridges and a nice bar to have a drink at the end of the day

Beautiful setting. The reception area is amazing. Nice room. Friendly staff. Good parking.

Rent snyggt

Lovely stay, helpful and friendly staff and unbeatable view!

Great breakfast, hotel really clean, staff welcoming and friendly

Great hotel. Breakfast was a little cold unfortunately

Parking was easy and is based underneath the hotel and has EV chargers including a BP pulse charger. The rooms were of a good standard with plenty of space although the shower had somewhat “rubic cube’ qualities but once on had a good water pressure. Great views from the bar area based on the ground floor. I was surprised that that there was no roof top / upper floor cocktail bar to make the most of the iconic views across the city and the river - a missed opportunity. The buffet breakfast was good value and constantly topped up - served until 11am - check out at 12. The location is really convenient and is only a 10min stroll to the quayside bars and restaurants. Will definitely return.

Good location and room Service at reception was excellent

Room was clean. Parking very convenient. Ideally placed for Gateshead Glasshouse (the Sage) and to walk into Newcastle City centre. Didn't have breakfast there.

Special word to the staff who were uniformly helpful, pleasant and professional

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Das Hotel liegt direkt am Tyne und bietet einen großartigen Blick auf den Tyne, die Brücken und die Stadt. Wir haben hier schon mehrfach übernachtet und sind jedes Mal wieder begeistert. Die Zimmer sind geräumig und ansprechend. Ein Manko war diesmal die Klimaanlage, die sehr laut war, es aber nicht schaffte, das Zimmer an den ersten richtig warmen Tagen im Mai zu kühlen. Zudem waren jeden Abend bei unserer Rückkehr sämtliche Lampen in unserem Zimmer ohne erkennbaren Grund eingeschaltet, das muss doch in der heutigen Zeit nicht sein! Das Frühstück war gegenüber früheren Aufenthalten deutlich verbessert, was aber vielleicht auch an dem Wochenende mit dem Bank Holiday lag. Die Garage unter dem Hotel ist etwas eng, bietet aber viele Stellplätze auf 2 Etagen. Die direkte Umfeld des Hotels hat sich zu früheren Jahren verbessert und erscheint jetzt gepflegter und belebter. Der Busbahnhof, die Metrostation und ein Einkaufszentrum sind nur wenige Schritte entfernt.

Overall a wonderful stay. The hotel is really clean and well appointed, with some amazing views if you're on the river side of the building. It's ideally located for a short walk into Newcastle, close to the train station and metro too so easy to get to all sorts of places locally. We found the restaurant a little bit overpriced for the quality of the food. For example, the cheese board was £14.50 but it contained far too much, with a huge bunch of grapes and large portions of three different cheeses. I'd rather have paid less for less as it was just far too big a portion. The spa facilities are lovely, but the hot tub is tiny and only really fits 2 so you did have to time your visits to less busy times.

Rooms were tired, reflected in the price I suppose but

Lovely hotel would definitely go again

I stayed here for two nights and could have spent the whole time at the window looking out over the river and at the bridges. A very comfortable room with all the facilities I needed.

Great stay and very clean hotel

Great evening stay

Helpful staff and a wonderfully relaxing experience. Great pool too.