Still waiting for my deposit to be returned. I realize that the maid must report any damages, but when there are none the deposit should be returned same day.

Despite confirming my arrival, modify was in the front desk, the phone number given did not answer and the messages were all full. Another number I looked up did not answer. People I saw looked like Street People. There was a plastic half empty chocolate dairy drink on the welcome table next to the artificial flowers. Some oriental men playing a game in the “closed” restaurant off the lobby said they were not connected to the hotel. I was appalled.

The room wasn't so clean as I that I like it to be. Staff was friendly.

Would not recommend staying here. This would be a 1 star review but the lady at the front desk for our check in was very nice and friendly. Everything else has been terrible. I stayed on the top floor in an executive room. The fan in the bathroom didn't work, cold water in the sink wasn't working properly, hotel directory hasnt been updated in 8+ years, bed didn't have a proper sheet on it, and the top sheet used had purple stains on it. Trying to call the front desk from the room was futile, no one ever answered. So I walked down to the front and various floors and no staff were to be found anywhere. Had to call the hotel's mainline and they were of no help either, just told me to wait for housekeeping to come around. Very unhappy and will not be staying here again.

Short staffing, wait someone to show up to check us in more than 30 mins. Cancelled second time stay. Most important is we booked two bed online, when we get there, the staff told us there are out for two beds, ask us to pay 20 dollars extra to get what we want. Not once but twice. And staff attitude was very rude. We will never stay there.

absolutely a nightmare. Bedbugs, Sticky room, no reception!

The wifi password didn’t work and no garbage bin in the room. No restaurant available on site. Just a place to sleep literally.

worst hotel i have ever been. dirty room, disgusting toilet, disgusting elevator with a horrible smell. strong smell in the room too. I absolutely do not recommend this hotel.

When I first drove up, I was skeptical. The surrounding area around was poorly kept. The outside of the place was quite dirty. Windows, doors, floor. I booked on line through Hotels.com, fully expecting someone to be available for check-in. No one around, the phone number provided had a full mailbox. I had to go to the place next door who called a security guard who tried to check me in and couldn’t, who called someone else. Finally, a lovely young lady arrived and was able to get me checked in. The add said breakfast available, however no restaurant on site. Except a phone order option. The saving grace was that I was given an immaculately clean room with two Queens and all the other amenities. I was concerned about vandalism, so was given a room overlooking the parking lot where I could see my vehicle. The place has one Security guard which is somewhat of a deterrent. I was disappointed by the lack of cleanliness of the surrounding areas. The fee could have been a little lower to compensate.

This by far was the worse hotel I have ever seen, and experienced, the customer service shuts at 9pm, the whole floor smells with cigarettes, bunch of people at the front were also smoking and yelling shouting, swearing, wonder why the front desk was all enclosed, I’m guessing for security reasons. This hotel should not exist

This motel is a nice place to stay, staff are very friendly and helpful. Rooms are nicely renovated and clean. It is in an area of and older part of west Edmonton, but the owner and staff try very hard to make you feel comfortable. I would stay there again.

The rooms were recently renovated but still smelled strongly of cigarette smoke. The rooms were not overly clean and the hotel seemed to be frequented by questionable people. I did not feel overly safe with the kids there. Grace at the front desk was amazing and almost made up for the bad stuff

Arrived after 10 pm. No sign of any staff present, and the doors to the hotel were literally padlocked. Only way in to the building seemed to be through the bar/casino/VLTs. We opted not to do that with our two kids. Definitely not family-friendly.

Friendly staff, clean comfortable room. I enjoyed my stay at the ol' Howy Johnson.

If you can spend the extra money on a better place I would. I think I had the only nonsmoking room in the whole hotel. But smoke would waft through hallways, elevators, and stairwells(not just tobacco smoke). Only half the amenities in the room worked excluding blow dryer, and bathroom fan. The tv was bolted so tight to the wall you couldn't hook up any devices. And they make you pay up front and then refuse to reimburse you if you stay less nights than you. I had to call hotels .com to get the hotel to refund my credit card. Definitely would not stay here again even to save a few bucks.

This was by far the worst hotel experience of my life. Not only did i not get sleep due to the walls being punched kicked or hit. The yelling and screaming that started around 10PM didn't stop till 7am. Early on it was alright around 10 we figured we would let it slide and fell sleep. From 130AM onward it was not. We called the front desk. We called the manager and got nothing. I almost called 911. THen when we go to check out i asked for a refund and they called me a LIAR. No one else heard the noise so i must of made it up.... Needless to say DO NOT STAY HERE EVER!!!!!!!!!!!!! dont waste your money.

I had a great stay at the hotel. Grace at the front desk was AMAZING! She went above and beyond to make me feel welcome and comfortable, and is literally the face of the hotel. The room was clean, the bed was comfortable and quiet for sleeping and the food was great!

Overall the hotel itself is fine, service is fine. The area is so sketchy though it was scary at night. And even during the day. As well someone burst into the room at like

Wi-fi was slow and most of the time cut off. Shower bar and curtain in room broke and dropped in the tub. Had to move rooms so that was addressed. Good location but neighborhood extremely sketchy. Hotel is very dated especially the lobby and hallway. No includes breakfast of any kind. Called operator twice dialing and both times did not pick up. No HD TV. Beds were extremely comfortable, though.

It was a good time, with good staff