I have been to a lot of hotels but I have never seen customer service as the one provided by Julia! She is the hotel’s greatest asset. Attentive to our needs, proactive, and genuine. The room is modern and I had a good night’s sleep. There is a family owned restaurant/pizzeria nearby, Le Staglione. You should not miss it if you are in for authentic Italian food. I will definitely recommend and I will be back if I am in the Florence area again.