Nice clean comfortable room.

Older hotel but pretty well maintained. The staff were friendly, room was clean and I only called down to get some slippers. We needed a rolling bed but I think we got the last one that looked pretty beat up and creaked loudly with every movement but it wasn't a deal breaker. As we stayed in a club room we had access to the M Lounge - great for 24/7 drinks. Snacks were a little lacking, breakfast ended a touch earlier than I like especially since the next scheduled daily offering is at 5pm for hors douvres. Dessert from 8-9pm was yummy the two nights we checked it out (cheesecake and cakes). The workout room looked good (didn't try it lol), my kids and I visited the pool everyday. It's a small/shallow pool but pretty good for the amount of users that we saw (typically 1 or 2 small groups). Self pay parking available charged on your room bill. We didn't try the Fire + Water restaurant onsite as the menu looked a bit limited but there are other restaurants not far away. Nice and close to the harbour while tucked on a quiet street. We were within a 10 minute walk from a lot of different activities/sites.

Everything was great

Toilet paper very very thin. Not acceptable for a hotel of this type.

Comfortable modern room. Bathroom and room were large

Very nice property. The staff was great and very willing to help and acommodate.

I had an amazing time at the marriott and definitely will come back again. The amenities were amazing and the room is very clean

Great location. Had a room with a view after an upgrade by the Assistant manager who greeted me. She was very friendly and helpful when I inquired about the restaurant. Staff was also very friendly. The restaurant staff were also super friendly and inviting& food was awesome! Great price for this hotel! I recommend staying here.

Centrally located, helpful staff and clean rooms

The room was gorgeous and it was one of the easiest of the pet friendly places to check into with our dog. The balcony was lovely, could use a comfortable spot to sit down and enjoy. We loved how convenient it was for walking—we were able to enjoy the harbour, parks, shopping, and amazing restaurants on foot. Hotel parking was expensive and street parking was limited or metered, so you will have to budget for the additional expense.

Need some customer service training at every level but especially the front desk staff. A lot of work to do to support guests.

The rooms were very clean and the bathrooms were nice. The pillows on the bed were standard extremely soft hotel pillows. Overall it is a good hotel and the location is excellent especially if you are planning on either walking to explore Victoria (in a good way). It is close the the harbour, the main shopping streets, and many activities. We didn't need a car for the first 4 days of our trip and we're able to walk to explore. Take a pedi-cab tour on day one (over by the visitor info center) to find out more about Victoria and places to visit. The pool is great! The negatives: The on-site restaurant has a good breakfast, but their nightly food options are all very try-hard to be upper class, to the point where you can't get just a burger or a pizza. Lovely staff, all friendly and helpful just the food options were lacking. The wifi isn't secured in the slightest bit, don't leave your devices connected to it, it is completely open. QR codes for everything, being told the website menu isn't up to date and that I can scan a QR code in the room that may have been tampered with isn't good customer service. QR codes may be convenient but they are not secure. The TV for the times we did try to watch was completely going in and out of pixelated and not worth attempting to watch. Lastly, the card scanners in the elevator take forever to scan cards, there is a huge issue and most people were complaining about taking tours of the floors as they struggled to scan cards in time.

We had a decent stay, friendly staff and location was alright. The property seemed a few decades outdated, but nothing off putting.

Enjoyed the club room for breakfast and snacks throughout the day

Convenient location. Central location. Clean property.

My room was very clean. Staff were very friendly. Breakfast was excellent

Nice stay for a weekend getaway!

Everything is good！

The room itself was excellent — comfortable bed, spotless, and I appreciated the laminate floors, which made everything feel cleaner. Staff were outstanding: friendly, helpful, and genuinely attentive. The M Club Lounge was a disappointment. It felt dark and uninviting, and the food didn't deliver. Fake tasting scrambled eggs at breakfast, and the evening appetizers (doughy Thai chicken, waxy cheese) were not worth the trip. Sticking to the toast and fruit is your best bet. Honestly, I'd skip the lounge upgrade and have breakfast somewhere nearby instead. Parking was the other frustration. The garage is difficult to navigate — the two-way ramp is very narrow, and if two cars meet, one has to reverse around the full circular ramp. We also couldn't charge our EV because non-charging vehicles were occupying the charging stalls, and there didn't seem to be any enforcement of the posted rules around moving your car once charging is complete. Overall, it felt more like a well-maintained 3-star hotel than a 4-star experience. Great room and staff, but the lounge and parking situation need work.

Great property, great location, friendly staff, nice restaurant and lounge but some updating to elevators and bathrooms might be considered. I would definitely choose this location again as it was so well located to the waterfront area for scenery, shopping and dining.