Rating & Review Keseluruhan ANEW Hotel Centurion Pretoria

Overall the hotel offered a great vacation experience

The stay and conviences were great. Rooms were great. For us it would have been great to know that the hotel is cashless and that was an inconvenience after a long trip. We had to go look for an atm to deposit our payment

Exceptionally clean, beds are so comfortable that you feel like you're sleeping on a cloud. Staff very friendly and efficient

Spend 14 days there, it was so great ! It's a relaxing place, very clean and most all the staff are so welcoming and Helpful. ❤️❤️❤️

The place is central, the staff were friendly and willing to assist.

Surprisingly modern, very clean and the staff was exceptional.

This property has been undergoing renovation for quite some time without end. In our recent stay we were moved 3 times in a week due to construction and lack of hot water. The new room on the 3rd occasion was really nice however no point having a fancy bath if can’t use it. Leaking kettles, loose taps, never seem to know how many persons are on the room to ensure enough towels or drinking water and always have to chase for service rather than receive. Speaking to the lady staying on same floor as we did said she has been complaining for 6 weeks.We were patrons having come back for the 3rd time in this year, however it will now be the last. Lovely front desk staff however the overall management requires significant improvement.

First night found lamps and safe not working. Next morning woken up by construction directly above at 07:10, complained and apologized and informed wasn’t supposed to start before 08:00. Next morning same thing at 07:14, so were moved. New room woken up by noises in pipes and found our bathroom, bath and shower full of sewerage coming out. Moved again. Next morning banging again directly above us at 07:08?? We normally like to stay at Anew , however this was a terrible experience and moved 3 times in one week. Really thought management would have offered a reduction in rates or some form of refund but not to be, very disappointing and not the normal standard of South African hotel management.

Safe, quiet with convenient parking. Staff were very polite and helpful.

Friendly staff. Mid-tier hotel. Good breakfast and facilities. Good open areas and outside areas (no smell). Near a large shopping centre (within safe walking distance). Join hotel rewards for the best rate.

Stayed for 2 nights all. Goof except for river smell but we understand .

The smell of sewage is terrible!!! Hotel and staff was great.

There is a horrible stench in the reception area and itgets worse as you walk to the restaurant, The phone in my room did not work. The bathroom handle broke off causing my wife to be locked in the bathroom for a few minutes. The plug points at the desk were faulty and made charging devices difficult. I am very disappointed and cancelled the 2nd night's stay.

Dirty rooms not adequately serviced. Rooms not inspected for maintenance defects (broken light hanging from ceiling posing both a fire and safety hazard).

Helpful staff. Comfortable stay

Worst experience in a 6 week trip around south africa! I requested a room away from the elevators when I booked but then they put me in a room beside the elevators overlooking the noisy highway below with poor insulation. I went back down to reception to ask for a room facing the quiet courtyard, which they told me they were sold out of. Then at 2am I woke up sweating to a broken air conditioner and a rapidly heating room. Then reception moved me to 4 other rooms in the middle of the night because each one also had broken air conditioners. By the way, 3 of those rooms were facing the quiet courtyard so they had lied previously about them being sold out. Then I was woken up early by housekeeping yelling and constantly slamming doors. I checked out and booked another hotel!

The bathroom door did not close/open with the ease the it should. The shower head in the bathroom was so loose I had to hold it with one hand and shower with the other. The room was generally musty & dusty. The issues are just unacceptable.

The property is centrally located with very friendly staff. The restaurant has great food. A number of patio furniture pieces were broken which was unfortunate.

For the price and reputation of Protea Hotels it was disappointing. I wouldn’t search out a Protea Hotel again for the money paid. Restaurant was particularly poor accept “agreement” she was very good.

My extended day stay was