Location, character

Rooms clean, hotel perfectly placed and great amenities like the pool (although could have done with some sort of changing room there). Only real complaint is lack of decent tv just the basic, no Netflix access or ability to cast. And before anyone says why would you go away to watch tv Kids is the reason, especially when your trying to get ready or do something that bit of entertainment is handy.

Staff were friendy and attentive. The room was great. Unfortunately no air-conditioning.

Gorgeous old hotel in British style with beautiful grounds and pool. Great staff. Whole property well maintained. Very convenient location.

Room could do with a facelift Fridge malfunctioning Dining room meals ordinary

Quiet and comfortable room. Lovely grounds.

The staff and service were excellent. The grounds are beautiful, the pool is great

Great location and setting

Lovely grand hotel, just very dated. No lifts, no aircon, room was very hot!! The pool was nice but still dated. We ordered a non alcoholic Mojito and couldn’t drink it as it was just soda water with ice and a piece of mint. Overall it was nice the grounds were lovely, but just not what I was expecting when looking at pictures of rooms on Expedia.

The hotel is fantastic, set in gorgeous grounds. The staff are so friendly and helpful and everything is spotless! The bar and restaurant are wonderful and we had a fantastic dinner.

Comfortable bed

Friendly and helpful staff

The grounds of the hotel are gorgeous, with huge trees. The location is amazing as you can walk to the hot springs, shops and eateries. The rooms are OK for the price, which is good value in comparison. However, as it's an old building the floorboards creak loudly in the hallway and the room and there is no air con. At first, we were placed in a room overlooking the car park and liquor store, but the staff member at the desk was obliging and managed to change us to the other side, even though it was a busy time of year.

Nice room ,coffee facilities needed updating and room basic but clean and comfy

Quiet hotel, convenient & very comfortable bed.

The room was great and staff very pleasant

Loved it there would have loved to stay another night but just too many places to see and visit in NZ and heading to Queenstown

Despite the hotel being old fashion, we enjoy staying there.

The rooms are well appointed . We did not eat there . If you struggle with stairs there is NO LIFT . The least the hotel could do is put a note at their reception to ask for help with luggage . I’m not sure how many rooms are on the ground floor. Surely a lift could be installed in this spacious hotel .

.