Staff were amazing very helpful and kind. Nothing was too much trouble. I am gluten oat and dairy free and very well catered for

Staff great nice atmosphère.. i have been there several tim it was fantastic, but this time i felt my roo. Was nit dine properly i drayed from monday to friday and every time except for thursday i had to call to get water , where when they do the room they leave you a feesh one . Same the towels inly had a small towel every day except for thursday where i guess the person who did my room dud it well .

Has been a really nice stay. good hotel with a very warm welcome inside and very good attention. good room. good bed. good shower. good wifi. GYM well prepared. nice breakfast

Nice welcoming spa/hotel. Room large with plenty of space and amenities. Use of spa ( not treatments) was a welcome bonus, but you need to be out by 10 am and return after 5pm if you are there for a few days if you have the bed and breakfast package only. If you want to stay all day it will cost £70 including a 3 course dinner. Will stay again in the future 😉

Hotel was quite tired looking and cold in temp. Our room and corridor outside also had an egg smell.

Nice clear room. Spa area clean and spacious. Areas to sit and relax around the hotel were quiet and warm.

Clean and comfortable room

Lovely staff, great classes, great service.

Lovely place , only downside was breakfast doesn’t start until 715 and had to leave early so had a takeaway breakfast

Check in was a little slow. Some staff not responsive to the queue of people waiting to check in, however very friendly when they came. Dinner was not included in my package so I opted for only 1 main course. I was surprised at the cost for 1 risotto and a glass of wine. Food was excellent though. Breakfast selected was superb and very tasty. Would definitely stay again, but may eat elsewhere based on cost alone.

Room was spacious and clean with a comfortable bed. The food was delicious, we had a 3 course dinner and breakfast. The leisure facilities were great and staff were polite and helpful. I would recommend this hotel resort and definitely visit again.

Staff all very friendly and helpful. Some areas a little tired. Room signage could be better. My nephew, with whom I had spent the evening, got lost looking for my room when he brought me back at about 11 pm. Some lovely late cleaning staff helped us.

Great quality food and beverage options for a spa resort. Peaceful environment and not pretentious. Would happily recommend.

Nice friendly staff amenities excellent and the food was superb

The service, facilities and staff were fabulous. Very professional, friendly and accommodating. Gluten free options were great and food was gorgeous.

Spa facilities great, clean, well kept. Room 10, you could hear every footstep the people above made due to creaky floor boards, when we changed rooms they had deactivated our old key card so we couldnt get pur things and then not activated the new one. I advised Champneys 3 times that I had booked the 2 nights on seperate bookings so that they could be linked this was never done. Room 38 needs the radiator cleaning and bath panel cleaned/replaced

Leisure and quietness. Good for rest. I don't like the cleanliness of the room is just reasonable standard. The facilities are relatively old. Too much rules during your stay for just simple B&B booking. The environment is good but the staff are just average standard. Luckily I found one lady called Oriel, she is exceptionally helpful and friendly with her professional care and services.

Very slow check in, uncomfortable bed (2 singles pushed together, one with awful mattress). Poor quality pillows. Spa area was nice. Strange breakfast selection

I like the resort environment. Quiet and safe place for relaxation and rest. I don't like the hotel rules and regulations are so many things to be aware to use the facilities, time etc. Not very nice for customers who want free holidays and simple time to enjoy during the stay. Room 2 is noisy for the ventilation fan when operating. Flush is a bit heavy buttons. Curtains are quite old and not so unclean.

Springs has a lot of history but unfortunately it isn’t in the best condition. It needs updating, cleaning and maintenance.