The reception morning man was excellent. The breakfast man, not so good. He burnt the croissants. I was 1 minute early, and he told me to wait. For 3 days he didn't give me a fork to eat with!

Staff were great, however the room was a bit rough. One electrical outlet worked and was getting bit up by bugs. We were at street level however.

Todo muy bien, personal e instalaciones Gracias

It was just a short walk from the square and was so charming! I wish I would have had more time here, and the staff were so sweet and helpful! I would definitely recommend this hotel

Very old, not maintained, difficult to get too, dirty shower,

Nice enough if your on a budget. Quiet area 10 mins from the cathedral... Bit run down but we needed something cheao and cheerful

Nice hotel a short walk from city centre with a lot of restaurants nearby. We had great stay on our family trip.

Great place and staff

Booked a quad - it was a two bedroom suite. It was great with lots room! Loved it! Francesca at the front desk was very helpful with information and was very personable!

Every member of staff were extremely helpful and very pleasant. The room was a good size well decorated and very clean. Only a 15 minute walk from the station and 10 minutes to the duomo. Enjoyed our stay. thank you

When we first got our room, we were not happy. It was very small, old and noisy from being on a blvd where motorcycles loudly drive by. I had booked 2 rooms (one for us and one for our relatives) when I saw their room, on the other side of hotel, I immediately went back to reception to request a room change to one like them. 😊 Francesca immediately understood and happily moved us to the room next to my brother, because it was empty! Which happened to be an upgrade as well. That move made all the difference in our trip. She was very helpful during our stay and we really appreciate her great service and awesome personality. The hotel is lucky to have her as an employee 👏

Great location. Safe area. Staff was excellent. Highly walkable.

Buona posizione per visitare Firenze a piedi. Personale cordiale e gentile

A lot of noise. You can hear everything that happens inside and outside the hotel. Other than that, great staff and great location.

Great staff!!

Unfortunately, the restroom was not well-maintained. A bath mat or towels were never replaced. We enjoyed the coffee in the room only once. They never replace the coffee or took the dirty cups away.

Superbe hôtel très bien situé pour visiter le centre de Florence à pieds . Le personnel est très agréable , tres aimable et de bons conseils . Quant à la voiture nous l’avons garé dans un parking indiqué par l’hôtel à 10 minutes à pieds . Nous avons adoré cet hôtel

Leider kann ich die Unterkunft nicht guten Gewissens weiterempfehlen. Auf der Expedia-Seite wird damit geworben, dass das Hotel eine Parkmöglichkeit bietet… Leider Falsch! Es muss das öffentliche Parkhaus, ca. 10-15 Minuten zu Fuß genutzt werden. In den engen Gassen kann (wenn man Glück hat) man kurz zum Ausladen des Gepäcks halten. Wir sind mit einem Kleinkind (17 Monate) und entsprechend auch einem Kinderwagen unterwegs gewesen. Leider waren wir im 2. Stock untergebracht, mussten den Kinderwagen hochtragen, da der Aufzug für max. 2 Personen geeignet ist. Das Zimmer erinnerte an eine Absperrkammer. Die Türe zum Bad war eine antike (einfach uralte) Holztüre, welche klemmte. Nach Meldung der Mängel wurden wir zwar in ein deutlich größeres Zimmer untergebracht, dass aber leider auch nicht barrierefrei war. So mussten wir den Kinderwagen immer Treppen rauf und runter tragen. Kein schönes Urlaubserlebnis. Das neue Zimmer lag direkt an einer Kreuzung, weshalb auch bis in die Nacht der Straßenlärm das Schlafen verhinderte. Selbstverständlich wurde die Anfrage, ob eine Erstattung der zweiten Nacht möglich sei, da wir gerne vorher abreisen wollten (aufgrund der Umstände) abgelehnt. Alles in allem leider keine Empfehlung! Schade!

The room was great very clean and updated. Didn’t get to try their breakfast as we would wake up after their breakfast time frame. One big issue was it says kids stay free and when I booked it my reservation clearly said 2 adults one kid. The hotel said to me the reservation was only for two adults then I showed them the confirmation and they switched it up on me and said kids to them are two and under all other have to pay. I had no choice due to the lack of hotels close to where we wanted that I paid the extra 20 euros he asked for. Had it not been for that interaction this stay would have been great.

The room was very nice. It looked very rustic and authentic. The staff is extremely nice and helpful. The beds are pretty comfortable but the pillows are very stiff. The biggest issue was the road traffic outside. When cars would drive by it was very loud and would shake the windows. Closing the shutters helped.