Second stay in 8 months with family group for a big birthday celebration. A number of issues that caused anxiety and wasted time. A twin room booked but given double (eventually resolved after 3 separate attempts). Fridge requested for junior suite was a freezer and child’s medicine frozen. Brother had to search for pharmacy and get new prescription on Sunday morning (Mother’s Day). Booked area in foyer in advance for people joining us at the hotel to continue birthday celebrations. Mentioned again at check in. This hadn’t been done and I was getting frantic messages whilst finishing the 80th birthday dinner in a nearby restaurant. No recognition made by hotel of the 80th b/d. Often hotels will make some little gesture. We didn’t see much difference between superior river room and a standard room. Everything had run out at breakfast 9.45 on Monday so queues at every food item until eventually more (hot water, milk, bread, cooked food) started to appear piecemeal. Bar area and staff was good and staff very polite. But the number of issues during a two night stay (3 rooms) for a special birthday has prompted me to write these remarks.

Freundliches Personal

Check in was completed by a friendly Australian young man and a very friendly local lady. Rooms were spacious and clean. Only issue - no fridge, but a minor issue. Great location-short walk to the many local pubs which were fabulous for drinks and food. Short walk across the bridge to the church and castle as well as the oldest pub - Sean's Bar. Had a great time.

Room was comfortable and staff where very Helpful.

L'hôtel est grand et agréable à l'entrée, mais les chambres, même très spacieuses, sont un peu vieillottes Personnel à l'accueil aimable au minimum, l'hôtel dispose de nombreuses installations (ex : salle de sport, piscine, spa) mais aucune information ne nous a été partagée

Clean lovely place

Yes

Very clean, friendly staff, fab food, nicest stake sandwich ever! Really good deals if you prebook

No information given at check in about facilities, restaurants, breakfast, car park. Had to ask for the keys. Service in restaurant shocking. Plates from starters never clearec. Mains put down beside them. 3 times forgot about drink order. All staff were extremely poor. Room dated. Plastic shower curtain. Only 1 towel gor 2 guests. Pool shower plastic shower curtains.

Top of the wardrobe was full of dust..but the rest of the place was spot

Room was spotless and a lovely bath too. I enjoyed the leisure facilities too. Breakfast was top notch too

Did not have breakfast.

Very welcoming staffs. VERY clean room, great location, comfortable stay. Free parking and room UPGRade, thank you Megan at the reception.

Room was lovely but went for dinner worst experience of service in a long time. Would recommend to stay in the Sheraton if want a nice restaurant in hotel. Waiting staff possibly the laziest and worst IV experience ever I. A hotel. While you could see they were short staff

Got an upgrade to a suite for free, nice to get

Spotless. Fantastic suite and facilities on the river. Highly recommend

The room had no ventilltion/fan in bathroom, so when we arrived, there was condensation all over the windows and a dank smell. Told the stay, and I think they just wiped off the windows while we were out. Other than that, good location and price, so get what you pay for

It was nice but was given a handicap room that the shower flooded the entire bathroom and could tell it was an on going thing since the bathroom door on the bottom had water damage

Jodie at the front desk was very helpful,

Staff enter