Rating & Review Keseluruhan Comfort Inn & Suites Ashland – Richmond North

cLEAN AND CONVENIENT

The staff was friendly and welcoming, which I appreciated. However, there were quite a few issues during my stay that made it less than ideal. Both rooms had a noticeable smoke smell despite being non-smoking. One of the windows was stuck slightly open, which didn’t help with the odor. The shower didn’t drain properly, so I ended up standing in a few inches of water—and the excess water made the bathroom floor very wet. To top it off, the mini fridge stopped working overnight, and I had to throw out the food I had purchased. It was clean and comfortable It wasn’t the worst stay, but these issues added up and definitely took away from the experience.

OK….Certainly not special.

No concerns

Very nice room and hotel

Some dust in room. Bathroom fixtures that need attending to/repair. Light fixtures not working/bulbs.

Only there one night I slept very well everything was clean. Happy I chose you to stay with

I thought the person that checked in could have been a little more friendly

Everything was great except the hvac unit in the room didn’t work.

Inadequate in all departments. There is nothing to praise. It is as if management go out of their way to disappoint.

No soap in shower, toilet seat broken, but comfortable.

In general we had a good stay. I was there with my 14 year old daughter & her friend. I loved have all the plugs & USB ports available, and the fridge was a very good size. The sheet covering the comforter on my bed did have an orange stain on it which I didn't care much about but it seems like something that is so easy to remedy, just grab a new one & bleach that one again. Our only real complaint was the bathroom. The shower doors wouldnt stay shut while taking a shower. They would just slide right open which resulted in water on the floor, even with a towel. There are also no kind of shelves in the shower so we had no place to put our shower supplies (there is shampoo & conditioner supplied but I have to use a specific kind so I bring my own), no place to put a loofah or anything. The toilet didn't always flush completely and was very loud. I dealt with 3 staff members very briefly. My check in was very quick & easy but the only information I was given was what time breakfast started. I didn't realize until later that I hadn't asked what time it ended, that the info hadn't been given. The other thing I was never told was that the pool was closed. The whole reason I picked this hotel was the pool. I understand they can't guarantee it working at all times but I wish I was at least told at check in before the girls got all ready to go swimming. As for the staff in general, they were helpful enough but didn't really seem to care or be interested in their jobs.

It was a good place to stop for the night.

The hotel was clean and looked to be newly remodeled.

Shower leaked

The property wasn't horrible but it seems that they had some trouble with upkeep/craftsmanship overall. I'm assuming it may be due to a high turn over. Our room wasn't necessarily dirty but there was a mildew smell as you walked in (almost like entering a beach house that was closed up for the winter), there were random things that could use a better wipe down like the shower ceiling and the ice bucket which was dirty. The craftsmanship issues were things like the hinges on the bathroom door were really rusty, the vent fan over the toilet was not properly fitted and looked like it could fall down, the light switch cover didn't cover the hole that it fit over so there were gaps, and the aesthetic would have looked a lot nicer if the tiles, grout and things hung on the wall were done properly. The tile on the bathroom floor was dark and looked dirty but was more due to poor choice of material rather than actually dirty. The staff we interacted with were nice. The area had things to do close by but also a lot of boarded up things too. Again, not horrible but not what we have experienced with this chain in the past.

I don’t have enough space for everything I have to say on this property so I will call corporate and also will write a review on Google.

All around experience was just terrible they had booked out the room I was initially supposed to get so sent me to another room where the AC did not work then sent me to another room where the AC didn't work and the door didn't lock properly and told me they could not help me with anything

Great location and value!

I was very pleased with my stay at the Ashland Comfort Inn. Staff were courteous and efficient, and the property is clean and well maintained. Thank you!