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We expected a great experience from our stay, but left underwhelmed The location is great The room is original and nice and breakfast was good What was underwhelming? The bar was behind the reception desk, not a nice and relaxing feel The shower soap was empty after one shower When visiting the toilet, it was to cramp for my wife, let alone me, a very average height person River view, yes, if you try and are tall Toilet smelled as it took odor of other toilets in the hotel Lights in bathroom are poor and there is no air circulation in the bathroom The clothes closet in the room is rather hard to open and close And when we left and they asked how did you enjoy your stay, our answer was, underwhelming Their response, ah yeah

The rooms were clean and the staff was friendly. The hotel is in a quiet location and yet only steps away from the centre and all popular spots.

The hotel room was modern with excellent shower in the bathroom The gym and sauna have not been renovated and the gym equipment works but is old and limited with only one pair of dumbbells with a small selection of weights to go on them Very central to the old town and lots of restaurants, only 5 minutes walk or less

Staff was rude when we arrived. Cool old room but the floors were noisy, so it was not ideal for kids. No hot water at all when getting ready one day. God breakfast.

Bedding was exceptional, reception extremely friendly, helpful and efficient. Gym equipment a bit tired. Overall will definitely stay there again.

À l’arrivée, on nous a attribué une chambre sale et une autre déjà occupée par un couple au lit !

Great room and staf and Gent is a very nice place

Väldigt bra rum och även en riktigt bra frukost.

Très bon petit déjeuner

All good, rubbish pillows the only downside

Clean and tidy hotel in a great position. Public parking close by. Staff didn't seem interested in supporting with your queries

Wir waren sehr zufrieden mit dem Hotel, das ganz zentral liegt; das Personal ist freundlich, das Frühstück gut, die Zimmer sauber und geräumig; der Frühstücksraum oben mit Dachterrasse bietet einen schönen Blick auf die Stadt; der Blick war allerdings getrübt wegen einer großen Baustelle in unmittelbarer Nachbarschaft;

The room AC was not running properly . Couldn’t sleep it was very hot . Next day they provided us with fan . The room temperature remained at 75 constant .Do not visit this place .Air-condition duct and airflow is very little .Controlled by the staff in the main floor . Breakfast was very good . The whole purpose is to have a good night sleep . Not in this hotel .

Helt fantastiskt stort rum med både dubbelsäng och enkelsäng för mig och min dotter! Kaffekapslar varje dag, badrock och tofflor ingick också. Suverän frukost med mycket att välja emellan. Gott kaffe i maskinen. Mycket trevlig turkisk (?) familj som skötte allt. Utsikten var inte så vacker med hus som höll på att restaureras. Låg på en lugn gata nära till torget med restauranger och sevärdheter. Hade en mycket trevlig vistelse i Gent. Ett tips är att ta tåget i ca 1 h till Brugge! Sååå mysig stad med kullersten och massor att utforska! Testa olika ölsorter. Köp även med lite god Belgisk choklad.

We arrived to find the AC wasn’t working and construction activity was going on right next door! Staff were very helpful but there was little they could do. Hotel boss was going to call/write us ….he has yet to do so.

This is a brilliant hotel - modern yet historic and very central

Nice and safe hotel for tourists.

Friendly staff, nice rooms, comfortable bed, good breakfast. What’s not to like!

Very central hotel, very clean staff were lovely and helpful. Would definitely stay here again, rooms cleaned every day! Can’t fault it at all