Rating & Review Keseluruhan Holiday Inn Express & Suites RICHMOND NORTH ASHLAND by IHG, an IHG Hotel

Very convenient for an overnight stop on a family road-trip

The property was very nice. The suite room was spacious enough for us as a family of 6, it worked perfectly. The bathroom could use a little updating (mainly the shower) but everything was clean and nice otherwise.

Staff was great!!

Don’t waste your money

The property is great!! Very clean and easy to access from the I-95. Staff can be nicer though….

Bed was very hard. Wasn't comfortable. Breakfast Wasn't good and not much to choose from

Coffee options were good with Keurig in room and the breakfast was ok. Cinnamon rolls were not soft. We had 3 cockroaches in the room. Under the couch was wrappers, food, and a sock. The toilet flusher broke but was able to be reconnected. No shampoo in the shower, only body wash, conditioner, and lotion. Furniture was worn and cracked; carpet was coming up. Location was close to the interstate. Front desk staff were a mix of nice and couldn’t be bothered.

The hot tub was broken during my two day stay, and we didn’t have power for more than 10 hours. It was a serious situation in which traveling in the hotel with children was a high risk.

Electricity went out so we had to check out very early

This property was quiet and very easy to find we have booked our next day in October. The only problem was my door key kept having to be reset

I typically expect a certain level of cleanliness and quality from a Holiday Inn Express & Suites—especially one affiliated with Hilton—but unfortunately, this stay fell short in many areas. While I will say the bed sheets were clean and comfortable, nearly everything else was subpar. The carpet in the room was visibly dirty—my socks were filthy after walking around. The AC unit took hours to cool down and made a constant, disruptive noise. There was dark grey dust around the vents on the walls, and the wall next to one of the beds had visible footprints. The window hadn’t been cleaned from the previous stay; there were handprints—likely from a child—still on the glass. The room itself didn’t feel secure. Even with the deadbolt locked, the door felt flimsy. These aren’t just cosmetic issues—they make a guest feel uneasy. The lobby was another disappointment. When we returned from our dinner outside the hotel there were crumbs all over the floor under the tables. By the time we checked out early Monday morning (at 7 AM), the same crumbs were still there—clearly untouched. I used the lobby restroom before leaving and was horrified: one stall had human waste, another had water and urine all over the floor. This was not during pool hours, so there’s no excuse for that condition. It’s clear that housekeeping standards and overall maintenance are severely lacking. Public areas should be presentable at all times—especially in a well-known chain hotel.

Convenient location. Clean rooms. Nice breakfast.

This property is clearly in need of updates. We didn't need our key to enter the side door nor the pool so security is concerning. I refused to let my kids swim in the pool because it was so cloudy you could not see the bottom. Our bathroom was dirty (the floor, tub/shower) and the shower curtain did not cover the entire opening so the bathroom was soaking wet after bathing. The bathroom.door was about to fall off the hinges. The carpet constantly felt damp. Overall, I guess you get what you pay for.

Best hotel bed I’ve ever slept in. Pillows were full yet not too firm. Only drawback, hot water took a long time to reach rooms on 3rd floor.

great amenities and cleanliness. also great breakfast and friendly staff

The first room they put me in was dirty. Bathroom fan was extremely noisy. They moved me to another room. It was dirty floors in the bathroom was sticky. The carpet was sticky on your feet just terrible.

Check in and check out were easy. Breakfast was good. Our room was dated and in need of a refresh but the bed was comfortable. The biggest issue was the bathroom. The drain in the bathtub took a very long time to drain shower water, and eventually I was standing in water above my ankles. Also the soap/shampoo had been refilled into the incorrect bottles. The hotel is convenient to Kings Dominion and several restaurants.

The front desk attendant was very helpful, and went the extra mile to help us.

The hotel was clean and comfortable but our room could have used a little TLC.

The stay was amazing! The service was great! I'd stay there again!