We had room 5 at the front. Very noisy from taxi rank & general street noise. Cold as radiator not working and window wouldn't stay shut as restrictor fitted wrongly. Toilet reluctant to flush, towel rail disconnected from pipe, plug in sink ineffective, kettle too big to get under tap. Main room light dim, only one bedside light, not possible to read after dark. The restaurant isn't open in the evening. Staff were pleasant and helpful and did supply an electric heater after we complained about teh cold.

Historic, excellent location and comfortable

Every nice staff. Noce building with lots of history ohhh and ghosts

This hotel really and staff are friendly. Would stay again

Clean and comfy room although a bit hot and window didn't open far enough to get a breeze through

The whole property needs a serious upgrade/renovation. Its history is very interesting but everything is shabby & worn. On arrival the person at reception had difficulty understanding English, obviously his 2nd language & we of course had trouble understanding him, although he had a very pleasant manner. We had an almost impossible climb to our room which although cleanish was very outdated with worn carpet with holes. The other staff we spoke to were helpful & kind. It would have helped to be given the town map & proper accurate car parking instruction on arrival. A one & a half star rating!

The Brook Red Lion is a lovely old building, dating back to the 1400s...lots of wooden beamscand original features. But.... Firstly, it's right on the main high street, so it was noisy. There is a nightclub almost directly opposite (Trilogy) with music load music until 2:00am on Friday night. The windows are single glazed, so it was loud in the room right through, with little chance of sleep. And expect church bells to wake you at 7:00am. Next....the property is historic and has"wow factor". But it needs some love...it needs updating. The bed was too soft, and the room felt unloved....not dirty, but not clean to modern standards. Then....the breakfast should be a lot better. It was served buffet style, but the cooked food was cold and overcooked (very dry fried eggs, for example, which were inedible). Overall...I'd love to be more positive but it's really difficult. For the money it should be a lot better.

Angela was so helpful and friendly also the bar staff only moan was the bar didn't open until 3 pm and had no drinks on draft

A great location with easy access to the Castle, Park, Shops and transport. However, because our room was the front of the hotel,we found it very noisy both inside and fom the street outside. A nightclub directly opposite and a taxi rank outside. Not sure, but the rear rooms may be quieter. There is a cozy lounge and bar/restaurant, but doesn't seem to attract many clientell. Good value for the price.

Checked in and the room only had one small bed which you won’t fit 2 6foot lads in. Booked a twin room but that’s the only room available so didn’t stay and had to find other arrangement. Not easy on a Saturday night.

Very central so walk to anywhere in the town. Quirky but very acceptable. Some people wouldn't like some aspects but good for one night. Would stay again. No parking but street parking lets you park 3 hours before 8pm and after 8am. Unfortunately I misread the signs and parked on a disabled. An extra £35!

Good value good location

The hotel is old and dates but we didn’t pay a lot for the room. Room was clean and tidy but old decor. Was going yo use bar but no one in there including bar staff so didn’t bother and no info on breakfast times, has to ask. On the whole it’s ok for the mo au you pay

Verry dirty hotel bad smell

I would never stay in this hotel again. It was absolutely terrible. It was my birthday on Thursday after traveling for 3 hours on bus and 2 trins i wanted a bath to freshen up. I turned the hot tap on the bath went to turn the cold tap on and it wouldn't turn so went to reception told the man who was very uninterested said he can't look at it till tomorrow which was Friday. I tried to sleep but had scalding hot water running all night so no sleep. You couldn't go in the bathroom because it was so hot. I had paid for 2 nights but left in the afternoon. It totally ruined my birthday as my family and i were going to an expensive restaurant on the evening and i couldn't even have a bath. I would likea full refund for both nights or im contacting my solicitor

Very dated but ok if you need to get your head down a few junkies hanging about outside but i recon thats just the uk all over nowadays.

Unfortunately the hotel is in need of a makeover. It’s such a shame as it’s a lovely old building.

I’m going to be completely honest. Do not go bro this hotel if you are expecting a 5 star treatment, mod cons and fine dining. But please stay here if you love culture , old buildings and history. The building is amazing , and Angela the manager is equally as amazing , she really went out of her way to take us around the building & tell us all the history linked to it. It is alleged to be very haunted so if you’re scared of things that go bump in the night , go and stay in a premier inn somewhere. Having said that, we stayed in the most haunted room and didn’t experience anything , if you’re over 6 feet tall I wouldn’t recommend the Four poster bed , I couldn’t stretch out as much as I’d have liked too but I was there for the experience and to go back in time and I’m really glad I did. Breakfast was amazing , I had the full English and didn’t leave a crumb. The bar/restaurant area when we stayed was empty… we had the place to ourselves, it just felt like home from home , some people may prefer a bit more atmosphere, I was happy to sit on the sofa and stare at the amazing wooden beams all around me wondering what secrets the walls hold. Overall , there is room for improvement in terms of cleanliness, bathrooms were a bit dated and scruffy… but at the same time you simply can’t ruin a building that amazing by turning it into a modern resort with shiney everything. Man up , and enjoy it for what it is. A piece of history you get to experience

Bed bugs I have been bitten all over

The reception lady was amazing really friendly,helpful and overall nice. Very warm welcome and good byes.Room was horrible dont even know were to begin. Floors wonky and very squeeky. Furniture and bed stained. Bathroom wonky toilet and bath just horrendous. Windows not double glazed and gap in between windows were cold air just came in. Curtains just falling apart bearly could close them because they were falling of the curtan rails and dont get me started on the noise coming from outside all day and night. Maybe got like an hours sleep all together. Everything in the room was outdated and just unbelievably horrible. Im so sorry but it was the worst hotel i have ever been too. The accommodation was bad but the service of one lady was just amazing.