7 min easy driving to the Avignon city center. Provided plenty of parking spot. The property is clean, luminous with relaxed atmosphere. Receptionist was very friendly. The room was crispy clean, nice bedding. AC worked really well. Only minus point was a room layout. We stayed in Classic room with 2 twin beds. The shower room section was not completely divided (toilet was separated). Only with a curtain. So that the sound and light bother someone stays in bed. Also the steam goes to the bed section. Even though we liked our stay here. Definitely we come back if we're here.

Room cleaning was very bad. No refill in shampoo, etc…

Tout était parfait et au niveau de mes attentes

le prix élevé car 15 euros de plus pars personne pour LE SPA !! en plus pas acoté de la plage n'y montagne projeter rien a dire parfait

Beautiful property with a lot of lovely features, however Mercure needs to decide whether this is a hotel or a restaurant/bar. Two of three nights of our stay we were kept awake by partygoers below. The restaurant workers were quite unhelpful when we went down to complain in person and basically did nothing On a separate note, locking your AC at 25 c is unacceptable in a four star hotel. We spent more than 3 weeks travellling through France and this was only hotel who did that

Schönes Hotel, gut zu erreichen und gute Parksituation.

The hotel is very modern, clean and well maintained. The staff is very helpful and friendly. They call for taxi service as well. The room was good size, clean, comfortable bed. The shower and sink area is separated from the room by a curtain, which is unusual, the toilet is separate. It is common for European hotels. The room has a balcony, kitchenette with dishes and a microwave as well as a fridge. The outstanding breakfast buffet was included. The restaurant Gustaves in the hotel is very famous in Avignon and of very high quality. We were happy with delicious lunches and dinners. The hotel is located walking distance from TGV station and 2 miles from downtown, with the relatable taxi service and Uber it is pleasant to stay in that pretty quiet area for a good sleep. Nice swimming pool.

Très bien située avec parking Restaurant de qualité Chambre de qualité Équipement très bien Personnel à l écoute

Cet hôtel ne mérite absolument pas ses quatre étoiles. Les chambres sont minuscules : il est impossible d'y ouvrir une valise correctement. De plus, le manque d'intimité est flagrant : dans la salle de bain, il n'y a même pas de porte, seulement un simple rideau. Le petit-déjeuner est vraiment misérable. Bien que je sois toujours descendu une demi-heure avant la fin du service, la qualité de la nourriture laissait à désirer et le buffet était systématiquement vide. J'ai dû demander à plusieurs reprises que l'on rajoute des aliments ; le personnel s'en est chargé, mais de manière très insuffisante et inefficace. Pour le reste, le ménage dans les chambres est plus que moyen. Une étrange et désagréable odeur de moisissure règne dans les couloirs. Quant à la salle de sport, c'est une véritable plaisanterie : une pièce minuscule, sombre, séparée par des cloisons, sans miroirs et sans aucune musique pour l'ambiance. En résumé, l'expérience n'a vraiment rien d'exceptionnel. Je ne reviendrai pas du tout dans cet établissement.

The hotel is well maintained and staff are helpful. The environment is relaxing. However, for lunch we waited over an hour for our mains with no acknowledgement or reason given in a restaurant that was not busy. Our room had the distinct smell from the kitchen a few floors below.

Ottima colazione bio e gluten free

Hotel tres bien personnel tres agreable tout est bien amenagé

Top hotel

Fresh food and staff was great

Staff very helpful particularly the manager who resolved an issue regarding my booking via Expedia staff asking fir his help.

Ottimo Hotel, pulito, nuovo e stanza confortevole

Lovely hotel, really helpful staff. Bike friendly. Thanks so very much!

Ok

Modern and elegant

The service level of the staff was exceptional. Food was very tasty. Beautiful property. Rooms were quiet and even though my room was across from the elevator did not hear any noise. Bed and pillows were very comfortable. They only had a washing gel, unlike most hotels that have a variety of products. Disappointed that the outdoor pool was not open until noon on the day of check out. When I had asked at check in they confirmed it was closed with no date given to reopen. I would have appreciated a communication about it opening. Did not use the spa services.