Rating & Review Keseluruhan Holiday Inn Express & Suites WOODBRIDGE by IHG, an IHG Hotel

I stayed 6/3 through 6/5. They put me in room 202 which was below either an elephant or the cleaning staff doing laundry all night. I was not able to sleep at all for two nights. The noise started around 0200. The ceiling creaked and you could hear people above you all night. I wanted to leave after the first night but since it was after noon the front desk said they had to charge me for a second night. After I woke up the second day there was a nasty brown roach in the bathroom scurrying about. I took multiple photos and video so it could not be disputed. It made me feel disgusting. When I checked out they did not ask how my stay was or anything. I will be filing a complaint with the appropriate people.

Easy check in. Friendly staff

Staff was nice and most importantly clean.

Nice & clean. Newer rooms are very functional & well laid out. However, the total price (room, taxes, & fees) of a king bed room totalled $309 per night which is too expensive. Next time we'll shop around for sure.

The staff were so nice!! No matter the time of day, they met us with a cheerful hello! The breakfast also did not dissapoint, with on the spot pancakes, eggs, bacon, oatmeal, bagels, patries, yogurt and more, you definitely could not ask for more! Rooms were clean and well managed. I highly recommend this Holiday Inn Express

Neat and clean

Average overall

Nice room, nice cozy indoor pool, normal simple free breakfast. Can't complain about anything.

Bathroom not clean enogh like towel, small insect.

Easy and pleasant

The hotel was clean, the checking process was easy.

Convenient to shopping

Staff were short and did not explain all expectations. We have not received our refund from our trip.

Your average hotel, no frills, but for the price it was cool. Room was clean and spacious. Bed was comfortable and shower pressure was good. Lots of stores and restaurants nearby. However, you could hear everything thru the thin walls. We were greeted with an attitude by the Front desk clerk (Toya), as a few of us waited 10/15 mins before she came down the elevator and proceeded on her personal call while checking us in. We weren’t sure if she was talking to us or them. Later in the evening and throughout our stay she was pleasant, but 1st impressions are everything and I’m really big on customer service. After all, I can get a bed anywhere, I choose to pay for service.

Nice hotel

I have been staying at holiday inns since a child with family I always have a great stay now being a grandmother I stay with my grandsons this trip the only concern was pool it needed more attention, the air conditioner in room was very loud, staff was very friendly and professional

They had nice customer service, but my room smelled moldy, and you can hear the people above you. The elevator was very creepy. It’s definitely an older unkept building. I wouldn’t stay there again.

Convenient location, many dining options.

Nice room, friendly staff, wasn’t warned pool was closed upon checkin and we picked this hotel specifically for the indoor pool, didn’t know until day 2 when we tried to swim and kids were very disappointed

i generally use HI express when on the road as the rooms are clean and locations are convenient