This hotel is definitely not a 4-star hotel and does not reflect the standard advertised.
The room and bathroom were dirty on arrival, and there was very little hot water throughout our stay. The toilet had a constant unpleasant smell that came into the room, making it very uncomfortable. The air conditioning was also very weak and struggled to cool the room.
The food was bland with very little variety, and there were flies around the buffet, which raised serious hygiene concerns. The pool was overcrowded every day, making it difficult to relax or even find space.
The majority of the staff were rude, unhelpful and showed very little interest in resolving problems. The only positive was that the night staff were friendly and tried to help where they could.
The location is also poor, with very little nearby, meaning you have to rely on taxis to get anywhere.
Overall, this was a very disappointing experience and nowhere near the 4-star hotel that was advertised. I would not recommend this hotel and feel misled by the rating.