Rating & Review Keseluruhan Home2 Suites by Hilton El Paso Airport

Great hotel and staff

Stay was good Paying to park was not good

Beds were really comfortable and the room was very clean and smelled good.

Comfortable and spacious room. Great service.

Muy bien

Kids running in hallway early in the morning.

The staff was very helpful and friendly given our canceled flight.

Nice and clean

.

Well, we didn't make it to the hotel. We had a problem the day of the reservation that made impossible to arrive to the city and we had to stay home. Early in the morning of the day of arriving I spoke with a representative of hotels.com where we made the reservation explaining the situation and asking for a reschedule to 2 weeks later, and even I offered to pay a fee for the inconvenience. They tried their best to reschedule the stay to the other date. They talked to the host at the reception of the hotel explaining the issue and he told them that they had to send an e-mail explaining the situation and then he would talk to the manager to see if they can work it out. Today they answered denying the reschedule citing internal politics and strict restrictions of Home2 suites Hotel. I know a could have paid the fee for cancellation beforehand but it just covered up to 2 days before the date of arrive, so it would not cover a rescehdule/cancellation for the day of the reservation. Basically we lost the money of the stay for unforseen circunstances that can happen to anyone and some corporate greed. Hope this could help other customers when they make plans to stay at that premises.

.

Everything was great. Excellent water pressure. Nice large room. Everything worked properly. I only have one complaint. Could have had an extra pillow because pillows were too flat.

Quiet, clean and friendly staff

This hotel is very comfortable and very clean. The water pressure in the shower was great and I loved how they serviced the room every day. The breakfast had hot food and great choices. My only complaint about breakfast was that they didn’t have gravy. The beds were really comfortable.

Staff was nice and friendly.

Breakfast can use a little more attention from staff

Receptionists are very helpful. Excellent customer service. Close to great restaurants and the airport.

The staff was exceptionally good. I did a late check in and the young man at the front desk remembered my name. The manager on duty was very friendly and helpful. Leti helped me with my bags in the elevator and was on duty when I got my breakfast in the morning. She was so pleasant and courteous.

I guess my standards for Home2 was set too high based on the one we stayed at in Richardson TX. In the El Paso facility i was suprised to have to pay for parking. Next, the location is not difficult to get in and out. Oyr room was ok but the TV did not have access to streaming services, only cable channels without a guide! Last, the breakfast was awful. Beacon was chewy, egg patties cold. Really poor quality. Oh, sheets did not fit correctly. When i woke up i was sleeping directly on the mattress. On a good note, staff was very accommodating.

There was a fire alarm at 5:00 a.m. and no one let us know what had happened. Or at what time we can go back to our rooms it was very frustrating