The pool was cold, out door hot tub was nice, indoor hot tub was small, but hot. There was a guy that was taking video of my family. Not good.

was excellent choice to stay there, would book again

Hot tub was very dirty and the beds weren’t comfortable at all.

Dated but clean. Pool needs a lot of work and gave the impression of not being very clean.

Everything was very good

I love to stay at this property when I travel to Banff. It's quiet and has all the things I need. I especially love being able to have a real wood fire and a fully equipped kitchen

It was nice and relaxing! Had to get our door fixed, they fixed it right away!

Clean and very good comfortable room. Very Family Friendly. Excellent customer service. Receptionist are top-notched.

The resort was cozy and out of the main drag of Banff to make it very quiet and pleasant. The staff was great even do a late check in due to delayed flights. The room was clean and spacious. There were a lot of amenities I didn’t try them all but the variety was great.

Yes

It was perfect! Very clean, spacious, comfortable. They even let us have a late check out! Definitely recommend.

While the hotel provided us with a complimentary upgrade from the loft suite to the 2 bedroom condo (loft suite was not ready by check in); the condo is in dire need to maintenance. Multiple light fixtures had burnt out light bulbs, the floor in the kitchen was cracked and lifting in a multiple spots, the dishwasher bottom tray is missing wheels, and the kitchen sink is lifted from the counter top. Several areas had chipped paint. The bath tub was not cleaned properly prior to our stay.

Great staff. Clean property with parking and close to downtown. Reasonable pricing with restaurant. Can't go wrong with this place for stay. Highly recommended.

Rooms were clean, staff was friendly

El lugar

Deadly.

Everything was amazing.

La chambre avec foyer et mini cuisine

L’endroit etait tres biens sauf piur le wifi

Room not ready at check in. We were there 3 days, it snowed and the outside stairs up to the loft were never cleared off, making this a safety issue. Outside electrical plug-in didn't work. Noticed silverfish in the upstairs bathroom of the loft. Sofa and chair had stains.