Rating & Review Keseluruhan Hotel Riu Palace Cabo San Lucas - All Inclusive

Didn't fix the toilet had to keep calling them twice it happened at the stay room 1106 and call them for to bring wires to change the drinks to sugar free and come to change the sheets in the room

Beautiful clean modern resort! Many dinning options with quality food and great service! Highly recommend, close by beaches to enjoy and enjoying the resort was so relaxing

The service is

Great resort

The resort was super clean and the staff was amazing. The only reason for four stars was the food was …OK.

This resort is extremely clean and beautiful. You get amazing views from every restaurant and around every corner. I do wish there was more consistency in their food allergy labeling. As some things were label gluten free at one meal. But not at the next. As someone with Celiac disease it was a bit worry some.

I would definitely stay at this resort again. The food was great and they had four pools which didn’t make it too crowded. The only downfall, you can’t get in the ocean because of the rough waves. You have to walk a ways on the beach to get to an area you can get in.

We enjoyed all the dining options and the multiple pools which had different atmospheres

Everything was great about Riu. Food, staff and our stay.

Location and view

We’ve stayed at this resort multiple times and always had a great experience — it’s clean, relaxing, and the staff are friendly. Unfortunately, one lifeguard in Santafe white party 05/28 8:30 pm named “angel” consistently spoke to us in a rude tone and was unnecessarily aggressive about splashing, even when we were being careful. It didn’t ruin our trip, but it did stand out. Otherwise, everything was great and we’ll likely return.

From the moment we arrived, the RIU Palace in Cabo delivered an incredible experience. The food was absolutely top-notch—delicious, fresh, and with plenty of variety to please every palate. What really sets this place apart, though, is the staff. Every single team member we encountered was beyond friendly, welcoming, and genuinely happy to help. They go above and beyond to make sure your stay is perfect—whether it’s remembering your favorite drink, helping with a special request, or just making you feel at home. If you’re looking for great service, amazing food, and a beautiful setting, this is the place to be.

Best time ever!! Great stay, so many restaurants

Awesome!!

Extremely Clean and Friendly, Great Time

We loved the Riu Palace!! There was always something going on that you could participate in if you wanted. The swim up bar was amazing. The only thing that was a bummer was we weren't able to eat at the Japanese restaurant or steak house. While on the website it says there could be a wait time, we didn't realize there would be a chance to not get in at all. Besides that, everything was amazing!!!!

Beautiful place to stay, absolutely 0 complaints. Definitely coming back

Excellent stay at the hotel Rio Palace Cabo San Lucas. I highly recommend the private pool front Junior suites on ground level. Great value and what an amazing way to start the day. Most of the food was great but small menus at the specialty restaurants. All inclusive had incredible value. The only thing that I didn’t like was the transportation set up through Expedia. The hotel says something about a free shuttle, but that doesn’t exist and they don’t like to talk about it.

Clean and friendly accounting staff!

The staff looks so miserable and is just generally unhelpful. Don't expect to get a Royal treatment at this "Palace". In fact, just lower all your expectations. Although this is a massive complex from RIU and two of them literally share the same name, you apparently should not cross although fences/barriers between them are unlocked at all times and some of the restaurants literally have the same names and offerings. Getting ubers or ground transportation for our larger party who was split between the two properties was basically impossible. The beach is dangerous and inaccessible for swimming or bathing. The only place which has food 24/7, "the lounge", is nothing short of inedible and it looks like a purgatory. Wi-Fi is unusable. Little burst of data, but watching a movie was impossible. They failed to mention that we had an account for free wifi and then charged us for creating one "because we didn't use the one they gave us". If you would like to be mistreated by rude staff, you can also try to get a table for a larger group. In fact, the options available for that specific experience are almost unlimited. That's the one thing you can be sure is included.