The hotel was dirty. Carpets crusted with dirt, rooms not cleaned properly. The toilet failed so we had to change rooms at 11pm and we were told by the staff that they had had the same problem the week before. The room we were moved to was equally dirty, a broken radiator cover, and the toilet cistern was not secured to the wall. I have photographs of all of this. At breakfast (minimal and poor quality) we overheard another couple complaining that their shower did not work. The only redeeming feature is that it is located in the centre of Reims. We were booked for two nights but left after one and found another hotel.