Beautiful pool area & most of the staff friendly and helpful, however we paid extra for a sea view and didn’t have this (we were given a room on the ground floor in the corner) we had a view of some railings and parked cars, politely asked the manager if we could have a sea view room as paid for, he was very sarcastic, he quickly drew the layout of the hotel and told us we won’t get a seaview from every room as it’s ‘on a bend’ and failed to understand we’d paid for a sea view, refused to put us in another room and laughed at us. The floor of our room always felt greasy, like an ice skating rink, there was an awful smell coming from a stream outside the balcony (smelled like sewage most the holiday), we were only given one towel for the first two days, had to ask for more. We come to ibiza nearly every year and never had an issue elsewhere, this is the only hotel we’ve ever had negative to say about unfortunately
