Our first impressions were excellent. An immaculate reception area and good welcome, with early access to our room.
The room itself, on the 5th floor, was tired and needing renovation with grimy looking net curtains. One of the wardrobes had a jammed door and disappointingly it took 4 seperate calls at reception before a repair was made. Housekeeping wasnt up to the standard expected with towels not replaced, with the quality of the soap and shampoo dispensers in the bathroom meant that it was difficult to get liquid out of them.
The pool area was well maintained and kept clean and tidy. With a bit of prompting the lifeguard removed the towels of the sunbed blockers, as per hotel policy, given there could be a shortage.
We preferred taking our breakfast at the 4th floor restaurant, which had a calmer more relaxed atmosphere compared to the more frenetic, work canteen atmosphere of the 5th floor buffet breakfast. There was a good range of cooked and cold breakfast foods. The coffee from the self service coffee machines was dire.
We ate out most evenings. Once we ate a la carte in the Galdana restaurant but were disappointed with the quality of the food, with the price being expensive compared to local restaurants. We had lunch most days at the 6th floor pool bar and were impressed with the quality of the food and service of the staff there. The friendliness of staff across the hotel was inconsistent.
The evening entertainment provided we rated as poor quality bar 1 exception.
