Arrived at 2pm for check-in and was told our rooms weren't ready. Reception tried calling housekeeping and claimed they were unavailable, despite the entire team being visibly gathered in the bar area a short distance away celebrating a birthday. Not a great look when guests are waiting during the check-in period. 10 minutes later both rooms were suddenly ready.
Unfortunately, the problems continued. We booked two rooms and neither had working air conditioning despite outside temperatures reaching 32°C. The rooms were around 26°C, humid and uncomfortable, making sleep difficult. When I raised this with reception at 2am, they seemed surprised despite multiple recent reviews mentioning the same issue.
After a poor night's sleep, we were moved to different rooms the next morning where the air conditioning worked, although it still wasn't particularly cold. I was offered complimentary breakfast as compensation, but this hardly made up for paying for rooms that lacked a basic advertised amenity.
The rooms appear recently renovated but are very small, poorly lit and have a noticeable musty smell. Overall, the hotel feels much closer to a budget motel than a 3-star property.
Breakfast at around €16 per person is poor value. Coffee comes from a syrup-based machine, the hot food selection is limited and appeared to have been sitting out for some time, and there are only a few pastries, cold meats and yoghurts available. You're far better off finding a local café.
