Rating & Review Keseluruhan H10 Rubicón Horizons Collection

Good all round

Awesome time at H10 Rubicon. Blown away by the hotel. Room took my breath away. Originally booked bed & breakfast but going to all-inclusive was easy and worth every penny.

Excellent hotel in lovely surroundings- well maintained with great facilities- food and restaurant choices were great. Staff all lovely and always helpful Very relaxing stay

Tout était parfait, nous avons passé un séjour exceptionnel. Beaucoup d’infrastructure et d’activités disponible pour les adultes comme pour les enfants. Personnels aux petits soins, et très agréable et professionnel. Nous avons adoré notre expérience.

Sehr schöne Anlage mit nur kleinen Schönheitsfehlern (z.B. einer der Hauptfahrstühle rappelt und quietscht). Personal ist sehr freundlich, Speisenauswahl gut, Zimmer war groß mit schönem Ausblick (leider etwas laut durch Liefereingang im Hintergrund). Die Gläser im Zimmer rochen etwas muffig nach Putzlappen nach der Reinigung, aber sonst machte es einen sauberen Eindruck. In der ersten Hälfte der Urlaubswoche war die Auslastung nicht so hoch, so dass man wirklich ganz entspannt am Pool oder Buffet sein konnte - in der zweiten Hälfte überschwemmten andere Gäste etwas die Einrichtung. Ab da wurde es etwas unentspannter. Aber noch alles im Rahmen bei der Größe des Hauses.

On arrival we were allocated a room much inferior to the one selected and bookd and it took some insistence to have it changed.

I am no a professinal reviewer of hotel, but they must have thought I was... That's the only reason i can think of why they pulled out *all* the stops to make me feel valued and welcome like they did. Wonderful room, wonderful service, really good food - especially the cheese spread, and extra especially the "semi cured flower cheese", which i guess is the canarian version of appfenzeller? Either way, great place, would definitively come back. Also technically not the hotel, but the dive centre on the grounds were excellent as well.

Very nice service - too many children

Det här är verkligen inte ett 5-stjärnigt hotell. Tråkigt att de får behålla sina stjärnor som måste vara intjänade väldigt länge sedan? Hotellet är enormt stort, väldigt få hissar, många trappor så är man inte pigg i benen blir det en hel del transport fram och tillbaka. Vi hade ett superior dubbelrum i den något mer lugna delen (7063) rummet var bra - en stor härlig terass med sol hela dagen. In- och utcheckning var väldigt långsam - med långa köer. Och köer var det till det mesta hela vistelsen. Frukostbuffén var allt annat än 5-stjärnig - enkla billiga råvaror - slafsigt upplaggt och halvtomma skålar/fat. Gymmet var litet och omoderna/gamla maskiner. Väldigt slitet hotell. Vi blev besvikna.

Nice hotel but queues for everything which was tedious - food check in check out bbq …

L’amabilité du personnel

Foyer is beautiful and it smells gorgeous. Reception Staff are so pleasant and helpful. Bar service can be very slow but waiters are very pleasant. Maybe need more staff behind the bar. Simone particularly was very kind and extremely helpful.

Amazing rooms Friendly and helpful staff My second visit here I will be visiting again next year for sure Thank you all so much Single person stay

Everything was very good

Très bon séjour. Quelques incidents au debut du séjour mais l’hôtel a été réactif et nous a surclassé en dédommagement. Variété au buffet et bonne qualité de la nourriture. Juste dommage que seule une petite partie de la piscine soit chauffée.

Amazing family stay. Entertainment for kids and adults was on throughout the day and night. Staff were friendly. Food options included plenty of variety. Lots of different pools, only point would be to request that an additional pool is heated during winter months as the bigger ones weren’t used a much. Spa was lovely, games rooms kept the children busy. Room was as you’d expect, a little extra wardrobe space would be good. Quiet spot location wise, roughly 30 min walk (enjoyable along the coastal path) to the sandy beach and shops at a slowish pace. Would highly recommend as a Christmas / New Years break

Nice hotel in a quiet location. Good 4* hotel, not sure it is a 5* as per the listing. The arrival and check in wasn't great but when I pointed this out to the Guest Services they were very very good at recovering the situation. Other than that the stay was what you would expect from a good quality hotel chain. The restaurants were very good but beware, the pool isn't heated so a bit chilly in December

We have stayed at a H10 hotel before and really liked so it was a no brainer. This hotel kept up the excellent experience and did not disappoint at all - it was a super nice, comfortable, chilled, always with good service/friendly staff. Depending on your point of view it's a little out of the way but there was local transport. We did not use as we hired a car.

El hotel es maravilloso, con unas instalaciones de un hotel de 5 estrellas. Estamos muy contentos y queremos dar las gracias a todo el personal del hotel en general, desde limpieza, bufet, restaurante, jardín, recepción, piano bar, etc. Solicitamos una habitación en las plantas mas altas posibles y nos dieron una superior a la que reservamos. Nos regalaron una botella de cava en la habitación, todo el minibar, un día en el spa y una cena en el restaurante el Volcán, increíble. Además teníamos media pensión porque queríamos visitar la isla y al segundo día nos ofrecieron todo incluido también gratis. La verdad que parecía que nos hubiera tocado la lotería. Tenemos que agradecer personalmente a María, no recuerdo su segundo nombre pero es italiana, de relaciones públicas por su atención y simpatía. A Yaiza de recepción por su atención y paciencia. A todo el personal del bufet tanto camareros como cocina por su interés en ayudar y proporcionar cualquier cosa que se le preguntara o pidiera y sobre todo a Héctor, el maitre, por dirigirlos, coordinarlos y ayudarles en todo momento y por su atención hacia nosotros. El hotel es H10 Rubicón y realmente es de 10, por todas las instalaciones pero sobre todo por su personal. Volveremos seguro. Gracias por todo

Checkin was extremely slow.