Mixed stay overall. Positives first: The room cleaners were excellent. The daytime security guard was professional and welcoming. The lady at breakfast was very kind. Areas for improvement: For a city hosting AFCON, I expected some event awareness (decorations/banners), but there was none. Food options were limited, with several items unavailable. I also experienced unprofessional behavior from front desk staff on two occasions. Additionally, I requested a glass of water at dinner but was billed for a bottle that could not be reversed, despite asking for it to be returned. Recommendation: With Morocco hosting the 2030 World Cup, better staff training and a more guest-focused, international approach would greatly improve the experience. P.S. The Front Desk Manager was pleasant, but guests shouldn’t be asked to leave reviews during their stay.

Ma réservation a été annulé par l’hôtel : arrivé dans la soirée de samedi , j’ai eu la désagréable surprise de m’annoncer que l’hôtel était complet . Ensuite , on m’annonce qu’ils Ont eu un problème informatique. C’est du classique avec ces gens . En fait , 1er arrivé , 1er servi . Maintenant , je dois me battre avec expédia pour me faire rembourser.

Ras

C'est un hôtel excellent Personnelle a l'accueil très agréable Très gentille et très poli Si je dois revenir a fez mon premier choix ça sera cette hotel Bravo a toutes l'équipes

Old

I stayed here before great place will stay again.

Le personnel, la gentillesse, le bon accueil surtout Mme Al Idrissi WAFAE que je tiens a remercier infiniment pour son professionnalisme , le bon accueil, Son service pour rendre un sejour parfait a la clientèle ( merci beaucoup ).je tiens aussi a remercier mohamed a l'accueil .. un sejour agréable a l'hôtel Royal Mirage Fes.. a tres bientôt

استغلال واضح وفاضح رفع سعر الغرفة رغم الدفع المسبق وتعامل سيء ورديء واثاث قديم ومتهالك

Sincèrement RAS , propre, personnel accueillant

Everything is very good, location, services, people.

Le reps du soir pas top

Great staff, friendly

My stay was okay. The hotel is very outdated and tired - I imagine it was a very nice hotel a few decades ago. Room was dark and needed an upgrade. Breakfast was below average for a hotel in Morocco. The location was convenient, however I wouldn't stay here again.

Excellent rapport qualité prix. C’est mon troisième séjour dans cet hôtel. Personnel très aimable et très attentionné envers le client.

A great hotel and great breakfast. The pool was nice but not heated therefore could not go inside it was cold. Location was perfect walkable to the mall in 15 minutes. There is a shisha lounge/club that opens at 11 around the side of the hotel separate entrance worth checking out. I went during off peak time therefore there was not a lot of people staying in hotel.

Positive: room is big. Concierge staff is helpful and nice. Swimming pool is beautiful. Negative: the hotel is too old. The room not so clean. All staffs with poker face (unless one French lady on the front desk). The gym from 12:00 to 20:00 only, that’s not friendly for tourist actually. And the staff was even LATE. Not many choices in the breakfast.

The hotel is in desperate need of a total and complete refurbishment. It is barely a 3 star hotel. Breakfast is poorly organized, food is not immediately replenished, it fails to meet basics of hygiene. Patrons hold/touch the bread in order to cut it with bare hands. Children are allowed to run around the pool and disturb those who are trying to relax and/or work. And to make matters worse, the front desk failed/forgot to wake us up as requested at 03:45 for a taxi pick-up at 04:30. I would definitely recommend considering other hotels in Fes.

Muy bien buena recepción

City view rooms are poor like overall 6/10. Pool view rooms are better like 9/10, and elevators works on that side. Service was good, some receptionists were snobby but generally good staff.

Not bad. If you stay in the city view area then you will have a poor experience. I had a 3 night stay with family. First night I booked the street view and it was not great. Noisy, elevator stopped working after 10am, safe lock box was not working, bathrooms were poor and needed reno. However, the 2 other nights I booked with pool view, it was a bit more than city view but totally worth it. Nice clean room with 2 beds, bathroom was newly renovated. Everything was good. Breakfast was very good too.