Rating & Review Keseluruhan Castle at Waikīkī Grand

the room was in poor condition, noisy, climate control was attached directly to the bed, very uncomfortable to sleep. reaction of the administration equal to zero, responses to requests were simply not answered. Es fand keine Reinigung des Zimmers statt.

Privately owned rooms. More like an air bnb.. the staff for our room was great. One of the lobby attendants was horrible. Parking is a commodity so make sure to call the property and book that immediately otherwise options are scarce and very expensive. The zoo is right across the street and most restaurants are pretty good.

Partial ocean view was visible. There was no parking at this property. If you stay at this property you will not have parking

Location is great. Right across from the zoo. However, there were issues from the start. 1. If you want a parking space, you'll need to reserve it on a different website from the hotel. https://www.wghparking.com. Make sure you book it well before your trip. I didn't know this and had to find street parking the first night. 2. If you're booking a CASTLE rsvn, you'll check in at the Waikiki Grand's front desk first. Then you'll be directed to rm 503 to finish the check in. This was a first for me. There the Castle employees will give you your rm # and key code. 3. Pictures on Hotels.com were NOT accurate, at all! City view w/ kitchenette? Umm ok. But where was the couch? Luckily, there was a CAMPING COT hidden by the bathroom or else my son would've had to sleep on the floor. 4. Speaking of the floor. Still had sand on the floor when we arrive. Dirty. 5. If you need the room dark in order to sleep, forget it. The "curtains" were nothing more than sewing material with Hawaiian print on it. All the lights from the walkway illuminated the room at night. It was so bright, I had to cover my face with the blanket just to sleep. 6. The corner of the bed is very close to the kitchen cabinet. Maybe a16 inch clearance? I ended up whacking my shin on the wooden bed frame and ended up with a bleeding cut due to it. 7. Make sure you rotate the TV back against the kitchen wall before you go to bed. Or at least remember to duck. You get what you pay for. Beware

I thoroughly enjoyed my stay at Castle! The room came equipped with a view of the ocean, Diamond Head, and the Honolulu Zoo. We were walking distance from the ABC store and Waikiki beach and about 1/2 a mile from the International Marketplace for some light shopping and an array of restaurants facing the beach. The AC was amazing and came in clutch especially at night. The kitchenette was well equipped for cooking, and the room came with snorkel gear, beach chairs, and a beach umbrella. I feel like it was well worth staying here and would definitely recommend this to anyone I know.

I didn’t realize that this was partially an apartment building that they rented rooms out of. The room wasn’t very clean, even though they charge $250 cleaning fee, which is ridiculous. And there were roaches.

It was overall a clean space, right near the water. There were some bug issues. The women I spoke with during my time there were amazing.

It’s was good but it’s can be better

Not at all like advertised. Had to go to a different hotel room just for a code to access the property. Very dingy falling apart. There was an AC unit but a vent in the bathroom was blowing hot air which cancels out the ac.

I reserved an "ocean view" room...the Ocean view was from the lanai looking around the wall, or through a mirror on the opposite wall--more than a bit misleading. I was a late arrival, but the check-in for this property evidently closed at 11:00 P.M. We were able to get in by checking in with the neighboring property, but they weren't sure which parking spot I'd be assigned. Since everything was electronic, all of the relevant info could have been sent beforehand.

Surprise cleaning fee $159 up front! Unknown to me. Restaurant/bar is 21+ only (did not advertise that before I booked) I have 8?yr old child with me. Also pool was not open due to construction (also not disclosed before I booked). Then was asked to move to another room shortly after settling in. Evening front desk clerk Jonathan was very rude and out of line!! I actually rate my experience a big fat zero! Also was not disclosed that the var Hulas is a gay bar!

Poor value, very expensive for what you are going to get Thought it was a hotel It was a badly run air b&b

The location is a huge advantage and reason why we booked here in the first place. It served its purpose for our trip.

Location is hard to access with local transportation!

Great location with beautiful views. Apartment in desperate need of update/upgrade.

The room was located in a great place next to the beach in Waikiki. The only downside was no blackout curtains, so the city lights kept the entire room very bright overnight

So close to the beach but service was bad and room was cramped

The staff was very nice

The staff was very welcoming and helpful.

Great stay and view was beautiful! My fiance and I had a great time!