We booked this hotel through Expedia during a very hot weekend because the listing displayed photographs of a swimming pool among the property’s amenities and facilities. Upon arrival, before checking in, we discovered that the hotel does not actually have a swimming pool on site. The pool shown in the listing is a municipal pool located elsewhere. As the presence of a pool was a significant factor in our booking decision, we raised the issue immediately and requested a refund. We never checked in, never occupied the room, and did not use any hotel services or facilities. The refund request was denied. The manager explained that the hotel description does not explicitly state that there is a pool, but in our view the way the pool photographs were presented on the Expedia listing created a reasonable expectation that the hotel itself had one. What was most disappointing was that after we provided evidence and attempted to continue the discussion, communication simply stopped. We were charged despite not staying there and sought accommodations elsewhere.

직원들이 모두 친절했고 조식도 맛있었고 뷰도 좋았어요

I highly recommend a stay at this historic property in Marvão. It has an old world charm and the amenities are excellent. The rooms are clean and comfortable, brightly lit, the breakfast superb and the view from the dining room is amazing. The staff were friendly and most helpful.

O quarto estava tudo arrumado e limpo cheiroso 🙂

Quaint historic Pousada. Very friendly staff

Mycket trevlig personal. Ett charmigt hotell med fantastiskt läge och utsikt

Staff very friendly. Good food. Perched high on a hillside with fabulous views

Tout était plus que parfait!

Excellent accueil, excellente table

Great location in the heart of the town with super friendly & helpful staff. Margarida was very welcoming and gave us great insight about sightseeing around the town. Only con is the property needs renovation; furnishings & decor is dated, but the town is small & 1500 years old.

Liked everything about it. An amazing location. Service and breakfast was great too.

Un lugar de ensueño para descansar y visitar. Las vistas son increíbles y el entorno espectacular.

Eine tolle Unterkunft

Lugar muito interessante. Não conhecíamos e estávamos de passagem em uma viagem de carro e foi uma grande e grata surpresa parar nessa pousada para 2 dias. Café da manhã gostoso mas nada demais. Quarto aconchegante.

What an exceptional spot! Marvao is incredible. The pousada is in a perfect location, and overlooking the plains below, it has a fabulous view. Our room, although small, was quite commodious and had historic traditional Portuguese furniture. Our dinner and breakfast were most enjoyable, although the dinner was not “gourmet”. Would we stay there again? Absolutely.

Local agradável. Como é habitual em Portugal tem preocupação zero com excesso de açúcar!(aqui foi apenas o açúcar, em outros locais é o sal- vilão N.1).

Die Pousada liegt auf einem Berg mit phantastischer Aussicht auf die Umgebung. Die Anfahrt ist sehr abenteuerlich durch sehr enge Gassen, notfalls hilft aber das Hotel. Unser Zimmer war gut eingerichtet, bequeme Betten. Vom Restaurant und der Bar laesst sich der Ausblick sehr gut geniessen. Essen ist gut. Sehr gut ist der Service im Hotel, alle sind sehr freundlich und Hilfsbereit

ﾎﾃﾙの雰囲気、スタッフの明るい対応、食事のおいしさがすばらしい！

Traumlage im Herzen von must-see-Marvão. Sehr freundlicher und hilfsbereiter Service. Wunderbare Aussicht im Speisezimmer und auf der Terrasse. Nicht alle Zimmer habe Aussicht und die engen Gassen sind für ungeübte Autofahrer mit grossen Autos eine Herausforderung. Fazit: Unbedingt einen Besuch wert!

Stunning location and staff couldn't have been more helpful. Had some problems finding it as signs to Pousada were poor, and no directions available. Parking is limited at hotel, although there is sufficient within walking distance. Steep slopes and steps to hotel itself, with no vehicle access, so you will need to carry your luggage some distance, although staff were happy to help. Once in the hotel however, the rooms, restaurant and support were excellent. Well worth a visit for the view alone.