Most of the staff were friendly, but the hotel had a lot of RULES and anyone who was in breach of them was spoken to in a most unfriendly manner by senior staff - junior staff and guests alike. Often the junior staff were shouted at across the room, for everyone to witness, rather than the senior staff member taking the four steps to politely remind them within only their hearing. I witnessed a guest being told they could not split a bill, when one member of the party had already paid, and it became quite a scene.
There are rules posted up all over the hotel with really forceful signage 'must wear shoes,' 'no guests after 10pm,' 'close the door so steam doesn't activate the fire alarm.' Access to certain parts of the hotel, like the restaurant area, were restricted and the messages were relayed as 'you can't sit there, you can only sit at the bar' rather than 'that table is booked, can I direct you to the bar area over here?' (The table was not booked. We were three of seven people in the restaurant at 3pm).
Portion sizes at the restaurant were wildly variable. $12 chips one night resulted in a huge bowl, enough for three or four people, the next day for the same price, a small take-away cup, roughly $1 per chip, then the day after a larger take-away container in between both sizes. All for $12 (both these latter options are wasteful given we were eating them in the bar/restaurant).
Hot water is also very variable. Scalding hot one minute, freezing cold the next.
